It’s time to put humanity back in the contact center. As legacy channels scaled, so did customer irritation, robotic responses and wait times. Today’s consumers no longer require just resolution, but also meaningful conversations, on the most demanding social and mobile channels.
Conversocial applies the disciplines of contact center efficiency with the unique dynamics of social customer engagement to enable Humanity @ Scale. We continuously innovate to help our clients turn unstructured, chaotic signals into organized, meaningful channels.