The Conversocial CX Platform helps brands build relationships with their customers — through personalized engagement, smart automation and proactive messaging — across SMS messaging.
With SMS Messaging, you can…
Engage more customers
With 5B SMS users worldwide, reach 100% of your mobile audience 100% of the time with SMS.
Start more conversations
Have actual conversations with your customers vs just pushing one-way broadcasts at them.
Notify customers proactively
With low barrier to entry into conversational experiences, SMS allows you to reach customers proactively.
Conversocial allows SMS text messaging to flow seamlessly between brands and consumers.
Send notifications, offers and reminders to customers
Proactive messaging through SMS text messaging – based on a customer’s preferences, order history, or intent data – enables brands to increase conversions and customer lifetime value.
Triggered messages and targeted notifications turn simple renewal reminders and discount offers into proactive conversational experiences that build customer loyalty.
Have two-way conversations
Traditionally, SMS has been used for proactive notifications only. However, Conversocial turns one-way push messaging into two-way conversational CX where customer conversations are nurtured.
This way Conversocial helps brands build actual customer relationships — that in turn enhance loyalty, increase lifetime value, and turn consumers into brand advocates.
Deflect away from less effective channels
Instead of making your customers wait on hold – offer them the chance to start messaging you.
By seamlessly diverting your customers to private messaging channels, through proactive SMS messages, brands can lower their cost to serve by transitioning volume from costly phone to private messaging channels.
Get more no-nonsense best practices & insight to help shape your customer experience operation!
The State of Customer Experience Trends Report 2021
How consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands.Get the e-Book
How automation inspired Freshly’s rethink of CX delivery in 2021
The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.Watch the interview