Facebook, Twitter, Instagram: Engage with your customers on public social channels to resolve service issues fast and reliably.
Businesses spent $12.2B on customer care technology last year. Yet, 66% of consumers have switched brands because of poor service.
Facebook has 1.59 billion daily active users, with 68% of Americans using Facebook.
Instagram has 1 billion monthly active users, with 80% of users following a business also.
Twitter now has 126 million daily users, up from 115 million one year ago.
Transform your customer care program into a competitive differentiator through the power of social customer service with Conversocial.
How consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands.Get the e-Book
The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.Watch the interview