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Public Social Media Channels

Conversocial helps brands connect quickly and easily with their customers on public social media channels.

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Facebook, Twitter, Instagram: Engage with your customers on public social channels to resolve service issues fast and reliably.

Fact: high customer effort leads to high disloyalty

Businesses spent $12.2B on customer care technology last year. Yet, 66% of consumers have switched brands because of poor service.

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Facebook
Facebook has 1.59 billion daily active users, with 68% of Americans using Facebook.

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Instagram
Instagram has 1 billion monthly active users, with 80% of users following a business also.

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Twitter
Twitter now has 126 million daily users, up from 115 million one year ago.

Leverage the Conversocial platform to provide effortless social customer service:

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Scale your service operation

Use intelligent routing rules and prioritization based on identity and full conversational context to queue relevant conversations to the relevant team.

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Add augmented automation

Utilize Bots to address common inquiries, allowing customer conversations to seamlessly integrate bot and human-assisted service in a single conversation.

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Deliver robust KPIs & Analytics

Measure the strength of your customer relationships with a full suite of features to gauge CSAT, NPS and sentiment conversion delivered in real-time dashboards.

Transform your customer care program into a competitive differentiator through the power of social customer service with Conversocial.

Start your journey today