Facebook, Twitter, Instagram: Engage with your customers on public social channels to resolve service issues fast and reliably.
Businesses spent $12.2B on customer care technology last year. Yet, 66% of consumers have switched brands because of poor service.
Facebook has 1.59 billion daily active users, with 68% of Americans using Facebook.
Instagram has 1 billion monthly active users, with 80% of users following a business also.
Twitter now has 126 million daily users, up from 115 million one year ago.
Transform your customer care program into a competitive differentiator through the power of social customer service with Conversocial.