2.5 Billion Daily Opportunities to Delight Customers and Prospects with Business Messages.
Seamlessly serve more than 2.5 billion Google Android devices worldwide with Business Messages. Provide users a seamless path to engage with your brand, allowing rich, asynchronous messaging conversations to be initiated from Google Maps, Google Search results or from your brand website.
Consumers prefer messaging, but brands’ phone numbers are the first thing they see while searching for answers. Business Messages intercepts these expensive calls and chats with highly visible “message” buttons that shift volume away from expensive channels like voice and chat while improving the customer experience.
Business Messages brings together the best of both worlds: rich UI and NLU integration options for self-service bots, with clear paths to a live human agent. Allow customers to get answers or complete tasks quickly and conveniently with messaging experiences that increase customer satisfaction.
With localization options in nearly 100 languages and native support for 2.5B daily active Android devices worldwide, Business Messages has got you covered. Whatsmore, users can opt-in to share their name and location, allowing brands to deliver a more personalized messaging experience, with rich opportunities to re-engage.