Facebook for Business Messaging - Facebook Messenger

Built to facilitate effortless customer experiences

Messaging combines full live-chat functionality with persistent identity and mobile notifications merging all of the best elements of traditional digital customer engagement channels, purpose-built for the mobile era.

Real-time and asynchronous conversations

The asynchronous nature means that conversations can pause and resume between messages. Agents need to be able to have a real-time conversation while the customer is present, but be able to seamlessly shift to the next conversation if they are waiting on the customer.

Messaging customer chat widget

The Messenger platform's customer chat plugin - now with Guest Mode - allows brands to integrate the Messenger experience directly into their website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.

Insights that make an impact

CSAT & NPS report on quantitative and qualitative insights like satisfaction & sentiment — all whilst comparing Facebook Messenger customer service efforts to that of your traditional channels.