Facebook Messenger

40 million businesses are using Messenger to communicate with their customers.

With 1.3 billion monthly users and growing, and 20 billion messages exchanged every month between consumers and businesses (10x growth in past 2 years), Facebook Messenger offers brands and consumers an ideal service channel.

customer-service-features

Device agnostic
Consumers can move from one device to the other seamlessly (a conversation can start on desktop and move to mobile with ease).

secure-authentication

Persistent
Customers can go away and continue the conversation later at their convenience, returning to the same conversation thread.

broad-customer-audience

Built for automation
Drive agent efficiency by automating common inquiries and FAQs with use case-specific bots.

Identity
Brands can easily link the inquiry to a customer record and maintain that connection.

Customer service executives are continually forced to choose between delivering great customer experiences or driving down costs. Not anymore.

Built to facilitate effortless customer service

Messaging combines full live-chat functionality with persistent identity and mobile notifications merging all of the best elements of traditional digital customer engagement channels, purpose-built for the mobile era.

Real-time and asynchronous conversations

The asynchronous nature means that conversations can pause and resume between messages. Agents need to be able to have a real-time conversation while the customer is present, but be able to seamlessly shift to the next conversation if they are waiting on the customer.

Messaging customer chat widget

The Messenger platform's customer chat plugin allows brands to integrate the Messenger experience directly into their website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.

Insights that make an impact

CSAT & NPS report on quantitative and qualitative insights like satisfaction & sentiment — all whilst comparing Facebook Messenger customer service efforts to that of your traditional channels.