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Facebook Messenger Customer Chat

Conversocial helps brands connect quickly and easily with their customers on Facebook Messenger Customer Chat.

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Messenger Customer Chat offers a unique opportunity for brands willing to embrace it as a scalable customer experience channel.

40 million businesses are using Messenger to communicate with their customers.

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Built to facilitate effortless customer experiences

Messaging combines full live-chat functionality with persistent identity and mobile notifications merging all of the best elements of traditional digital customer engagement channels, purpose-built for the mobile era.

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Real-time and asynchronous conversations

The asynchronous nature means that conversations can pause and resume between messages. Agents need to be able to have a real-time conversation while the customer is present, but be able to seamlessly shift to the next conversation if they are waiting on the customer.

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Messaging customer chat widget

The Messenger platform's customer chat plugin - now with Guest Mode -  allows brands to integrate the Messenger experience directly into their website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.

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Insights that make an impact

CSAT & NPS report on quantitative and qualitative insights like satisfaction & sentiment — all whilst comparing Facebook Messenger customer service efforts to that of your traditional channels.

Want to learn more about Facebook Messenger as a customer experience channel? Reach out to our team.

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Facebook Messenger for business features enhanced by Conversocial:

  • Conversation

  • Designed with Agents in Mind

  • Built for Automation

  • Sales and Marketing Enabled

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Channel Stats

40 million businesses are using Messenger to communicate with their customers. With 1.3 billion monthly users and growing, and 20 billion messages exchanged every month between consumers and businesses (10x growth in past 2 years), Facebook Messenger offers brands and consumers the ideal communication channel.

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Want to learn more about Facebook Messenger as a customer experience channel?
Reach out to our team.

Start your journey today

Get your copy of our State of Customer Experience 2021 report.

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