Messenger Customer Chat offers a unique opportunity for brands willing to embrace it as a scalable customer experience channel.
Messaging combines full live-chat functionality with persistent identity and mobile notifications merging all of the best elements of traditional digital customer engagement channels, purpose-built for the mobile era.
The asynchronous nature means that conversations can pause and resume between messages. Agents need to be able to have a real-time conversation while the customer is present, but be able to seamlessly shift to the next conversation if they are waiting on the customer.
The Messenger platform's customer chat plugin - now with Guest Mode - allows brands to integrate the Messenger experience directly into their website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.
CSAT & NPS report on quantitative and qualitative insights like satisfaction & sentiment — all whilst comparing Facebook Messenger customer service efforts to that of your traditional channels.
40 million businesses are using Messenger to communicate with their customers. With 1.3 billion monthly users and growing, and 20 billion messages exchanged every month between consumers and businesses (10x growth in past 2 years), Facebook Messenger offers brands and consumers the ideal communication channel.