Facebook Messenger Customer Chat
Conversocial helps brands connect quickly and easily with their customers on Facebook Messenger Customer Chat.
Device agnostic
Consumers can move from one device to the other seamlessly (a conversation can start on desktop and move to mobile with ease).
Persistent
Customers can go away and continue the conversation later at their convenience, returning to the same conversation thread.
Built for automation
Drive agent efficiency by automating common inquiries and FAQs with use case-specific bots.
Identity
Brands can easily link the inquiry to a customer record and maintain that connection.
Customer service executives are continually forced to choose between delivering great customer experiences or driving down costs. Not anymore.
Built to facilitate effortless customer service
Messaging combines full live-chat functionality with persistent identity and mobile notifications merging all of the best elements of traditional digital customer engagement channels, purpose-built for the mobile era.
Real-time and asynchronous conversations
The asynchronous nature means that conversations can pause and resume between messages. Agents need to be able to have a real-time conversation while the customer is present, but be able to seamlessly shift to the next conversation if they are waiting on the customer.
Messaging customer chat widget
The Messenger Platform's customer chat plugin allows brands to integrate the Messenger experience directly into their website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.
Insights that make an impact
CSAT & NPS report on quantitative and qualitative insights like satisfaction & sentiment — all whilst comparing Facebook Messenger customer service efforts to that of your traditional channels.
Want to learn more about Messenger Customer Chat as a customer service channel? Reach out to our team.
