Messaging Channels for Customer Service

Provide engaging customer experiences utilizing the power of messaging and automation.

Facebook Messenger

40 million businesses are using Messenger to communicate with their customers. And, with 20 billion messages exchanged every month between brands and consumers, Facebook Messenger is now an essential platform for customer engagement and communication.

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Apple Business Chat

With more than 1.4 billion monthly active Apple devices worldwide, provide greater convenience to customers by shifting conversations to Messages. Apple Business Chat enables brands to engage with consumers wherever they are, in their preferred platform.

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WhatsApp Business

Connect to customers on the messaging app that’s used by over 2 billion people. With functionality that helps provide seamless service from discovery through to purchase and aftercare, WhatsApp Business enables brands to provide exciting new experiences with customers in over 180 countries.

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Instagram

With 80% of its 1 billion users also following a business, Instagram is a vital messaging platform for any brand that values conversations with customers in their preferred channel.

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Facebook

Facebook’s 2.1B active users make the network your biggest opportunity, and the biggest threat, to delivering customer service at scale. Make sure you don't miss a public comment or question with Conversocial Agent Workspace.

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Twitter

With 321M active users, public comments and mentions on the platform impact how users feel about your brand. Conversocial ensures you never miss an important tweet or DM to deliver the best possible customer service experience in-channel.

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