Our Priority Inbox uses a machine-learning prioritization engine, combining natural language processing and analysis of your historic responses so that agents can find the customer messages that need a response.
Conversocial's intuitive, user-friendly interface is designed to help your team deal with social interactions at scale. And our customers tell us that training is a breeze!
Understand how your social 'opening hours' match up against customer demand for service. Identify bottlenecks to help make resourcing decisions and ensure that service levels are met.