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Get your entire organization behind social customer care.

Get your entire organization behind social customer care.
  • Build loyalty by creating one-on-one relationships with customers at scale
  • Analysis and reporting against  social customer service KPIs.
  • Pain-free implementation and  tools your agents will love.

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Customer Engagement

Our Priority Inbox uses a machine-learning prioritization engine, combining natural language processing and analysis of your historic responses so that agents can find the customer messages that need a response.

feature-customer-engagement
Team Management

Team Management

Conversocial's intuitive, user-friendly interface is designed to help your team deal with social interactions at scale.  And our customers tell us that training is a breeze!

 

Insight & Reporting

Understand how your social 'opening hours' match up against customer demand for service. Identify bottlenecks to help make resourcing decisions and ensure that service levels are met.

Insight & Reporting

Get your entire organization behind social customer care.

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