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[Listen On-Demand]

In the Moment Social Care ft Icelandair and Twitter

Listen to corporate best practices on:

  • How Icelandair has laid the foundations for success internally and scaled a team to handle social care 24/7
  • Why customer preferences have shifted from public venting to seeking full in-channel resolution over private social channels
  • How Icelandair is using Twitter CSAT to collect in-the-moment feedback effortlessly from their customers 

Featuring:

Headshot Sarah Unnsteinsdóttir

Sarah Unnsteinsdóttir

Head of Social Media Command Centre at Icelandair 

@Icelandair

 

Josh March

Jeff Lesser

Product Marketing for Customer Service Initiative at Twitter

@jefflesser