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[Listen On-Demand]

In the Moment Social Care ft Icelandair and Twitter

Listen to corporate best practices on:

  • How Icelandair has laid the foundations for success internally and scaled a team to handle social care 24/7
  • Why customer preferences have shifted from public venting to seeking full in-channel resolution over private social channels
  • How Icelandair is using Twitter CSAT to collect in-the-moment feedback effortlessly from their customers 


Headshot Sarah Unnsteinsdóttir

Sarah Unnsteinsdóttir

Head of Social Media Command Centre at Icelandair 



Josh March

Jeff Lesser

Product Marketing for Customer Service Initiative at Twitter