<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">

Icelandair Case Study

The In-the-Moment Resolution Revolution

In June 2016, Icelandair, the leading European airline, created a dedicated team to manage social customer service at scale. Fast forward to today and Icelandair is focused on providing in-the-moment customer service at every single touch point of the customer journey.

Read Icelandair’s digital customer care story to learn how the airline addressed and overcame common challenges to become a paradigm of effortless, in-the-moment customer service, at scale.