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[Listen On DemandHow Hyatt Utilizes Facebook Messenger to Serve their Social Customers

With nearly a billion monthly active users, Facebook Messenger has already shown tremendous promise as a customer service channel—and this is just the beginning. 

Listen to this interactive podcast to:

  • Learn more about the future and vision of Facebook Messenger, directly from a member of the Facebook team. 
  • Hear from Hyatt, the first hospitality brand globally to implement Messenger, about their approach and social customer service strategy.



Dan Moriarty

Director, Digital Strategy & Activation, Hyatt Hotels Corporation



Bryan Hurren

Strategic Partnerships Manager, Facebook Messenger




Paul Johns

Chief Marketing Officer, Conversocial


Listen On Demand: