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Customer success story: Serving the Social Guest the Hyatt way


The nature of the hotel industry is one where great service—whether it be face-to-face or online—is seen as a necessity and synonymous with the industry.

As an early adopter and continued innovator, we sat down with Dan Moriarty, Director of Social Strategy & Activation at Hyatt, to ask him about Hyatt’s approach and what it truly means to be a company that is embracing #SocialFirst at scale.


Become #SocialFirst: