A market credibility study from Forrester Consulting
Improving social customer service operations is the most pressing short-term goal for customer service decision makers in both the US and UK.
Read the guide to learn:
- Why all-in-one solutions are failing at social customer service
- The three stages of social customer service maturity
- How over 150 senior contact center executives rated their ability to measure agent productivity, integrate with existing contact center metrics and standardize customer service delivery on social media