Agent Assist (property account verification technology) means that agents never handle a customer’s PPI. Instead, it enables agents to dispatch skill-based or purpose-driven bots to collect information or complete transactions. Virtual assistants then return the conversation to the human agent once they’ve completed the task.
Delivering personalized customer experiences at scale is a challenge. Conversocial allows brands to leverage automation, self-service, and AI to provide financial advice quickly and efficiently to your customers. Better communication leads to better customer relationships — allowing you to gain and retain your customers’ loyalty.
You want to be sure that we’re as careful with your customers’ data as you are. Conversocial is Secure by Design. We ensure our customers that confidentiality, integrity and availability of their data is at the core of our products and services. Conversocial’s data collection, encryption, and storage is held to the highest security standard.
Most customers don’t want to physically have to visit your branch. They crave 24/7 access on their terms whenever and wherever they are. Conversocial makes it easy for brands to offer personalized, timely and useful communication over messaging channels for happier customers.
Barclaycard recognized that if it wasn’t actively listening to their customers then it couldn’t hope to understand what its customers really thought about the brand.Download Report
Our Guide to Delivering Great Customer Experiences via Messaging Channels, as a Scalable and Measurable Operation.Read the White Paper