In terms of total activity, Social Media isn’t the biggest thing on the internet, it’s practically the only thing.
Taking the next step in your social customer service development with our Evolve plan will enable you to turn this chaotic high-octane, multi-lane superhighway into a well managed service channel.
For years, your contact center has focused on refining operational efficiency, ensuring that the most is being made of the traditional service channels. This same focus should be applied to social to ensure your business is not only overcoming this modern challenge, but also reaping the benefits of this new customer-owned channel.
From ACD for social to powerful analytical tools, Conversocial has enabled hundreds of businesses to take the next step in social customer service. Our Account Managers are on hand to offer guidance and support, not only during onboarding but at every step along the journey. With our platform, you will humanize your customer connections and discover a partner with the expertise and commitment required to create a #SocialFirst customer experience.
|Integrations with key social networks|
|Businesses on Messenger integration|
|Analytics (real-time dashboards & historic reports)|
|Priority Keyword Lists|
|Twitter Feedback surveys|
|Customer Profiles (customer level notes, tags, annotations)|
|PLAY (Play mode, automation & teams)|
|Quality Control (approval workflow, IP locking)|
|Priority Response Engine|
|Channel API Integrations|
|Pro-active Searches (Twitter & Instagram)||1+||3+||5+|