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Evolve

Conversocial's Evolve Package

Engaging your social customers was just the beginning - now reap the rewards.

Take the next step

In terms of total activity, Social Media isn’t the biggest thing on the internet, it’s practically the only thing.

Taking the next step in your social customer service development with our Evolve plan will enable you to turn this chaotic high-octane, multi-lane superhighway into a well managed service channel.

  • Facebook now boasts 1.55 billion active users
  • YouTube has 1 billion
  • Google+ has 540 million
  • Twitter has 284 million
  • Instagram has 300 million
  • LinkedIn has 187 million

"It's great to have such a strong partner as we continue to develop our social customer service maturity."

Joanna Coverley, Digital Community Manager, Great Western Railway

Reap the benefits

For years, your contact center has focused on refining operational efficiency, ensuring that the most is being made of the traditional service channels. This same focus should be applied to social to ensure your business is not only overcoming this modern challenge, but also reaping the benefits of this new customer-owned channel.

Measure, report and improve

From ACD for social to powerful analytical tools, Conversocial has enabled hundreds of businesses to take the next step in social customer service. Our Account Managers are on hand to offer guidance and support, not only during onboarding but at every step along the journey. With our platform, you will humanize your customer connections and discover a partner with the expertise and commitment required to create a #SocialFirst customer experience.

Package features Engage Evolve Extend
Integrations with key social networks
Clipboard
Core workflow
Core analytics
Businesses on Messenger integration
Analytics (real-time dashboards & historic reports)
Outbound publishing
Priority Keyword Lists
Twitter Feedback surveys
Customer Profiles (customer level notes, tags, annotations)
Resolution Management
PLAY (Play mode, automation & teams)
Quality Control (approval workflow, IP locking)
Priority Response Engine
Channel API Integrations
Pro-active Searches (Twitter & Instagram) 1+ 3+ 5+

Talk to us about how our Evolve package can help you be #SocialFirst™.

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