Social media allows your company to have a very different relationship with your customers, one that could make them active partners in brand development for the very first time. Embark on this exciting journey through our Engage package to begin intelligently developing social as your customers' most preferred service channel.
Platforms like Twitter and Facebook are the channels of choice for customers seeking information, advice and resolution to their problems. It’s also the place for customers to offer and crowdsource advice. This is expanding your customers’ role from merely a revenue source to that of true protagonists, capable of exerting powerful influence on brand reputation and even corporate strategy.
Responding natively from social platforms is less efficient due to increased incoming volume, and the need to proactively reach out to customers is growing. Hundreds of companies have partnered with Conversocial in order to turn unstructured social noise into organized and meaningful dialogue.
Conversocial’s Account Managers are on hand to offer guidance and support, not only during onboarding but at every step along the journey - from building a business case to establishing a #SocialFirstTM service in your market. Our Professional Services team has given training and advice to hundreds of growing social customer service operations.
|Integrations with key social networks|
|Businesses on Messenger integration|
|Analytics (real-time dashboards & historic reports)|
|Priority Keyword Lists|
|Twitter Feedback surveys|
|Customer Profiles (customer level notes, tags, annotations)|
|PLAY (Play mode, automation & teams)|
|Quality Control (approval workflow, IP locking)|
|Priority Response Engine|
|Channel API Integrations|
|Pro-active Searches (Twitter & Instagram)||1+||3+||5+|