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Conversocial’s Engage Package

Own your social conversations
and create brand ambassadors.

Foster positive relationships

Social media allows your company to have a very different relationship with your customers, one that could make them active partners in brand development for the very first time. Embark on this exciting journey through our Engage package to begin intelligently developing social as your customers' most preferred service channel.

Real resolution creates advocates

Platforms like Twitter and Facebook are the channels of choice for customers seeking information, advice and resolution to their problems. It’s also the place for customers to offer and crowdsource advice. This is expanding your customers’ role from merely a revenue source to that of true protagonists, capable of exerting powerful influence on brand reputation and even corporate strategy.

"Delivering real resolution has transformed us into a brand people actually like talking to."

David Tull, Customer Engagement Manager, JackThreads

Serving the social customer

Responding natively from social platforms is less efficient due to increased incoming volume, and the need to proactively reach out to customers is growing. Hundreds of companies have partnered with Conversocial in order to turn unstructured social noise into organized and meaningful dialogue.

Turn social chaos into conversations

Conversocial’s Account Managers are on hand to offer guidance and support, not only during onboarding but at every step along the journey - from building a business case to establishing a #SocialFirstTM service in your market. Our Professional Services team has given training and advice to hundreds of growing social customer service operations.

Package features Engage Evolve Extend
Integrations with key social networks
Core workflow
Core analytics
Businesses on Messenger integration
Analytics (real-time dashboards & historic reports)
Outbound publishing
Priority Keyword Lists
Twitter Feedback surveys
Customer Profiles (customer level notes, tags, annotations)
Resolution Management
PLAY (Play mode, automation & teams)
Quality Control (approval workflow, IP locking)
Priority Response Engine
Channel API Integrations
Pro-active Searches (Twitter & Instagram) 1+ 3+ 5+

Talk to us about how our Engage package can help you be #SocialFirst™.

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