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California Report Vs Top 100 

How does your company stack up?

We did a comprehensive analysis of how top retailers are using Facebook and Twitter as service channels. Findings include: 

  • How long it takes each of the retailers to respond (hint: the average response time is 11 hours, 15 minutes.) 
  • How responsive each brand is through Twitter
  • How many retailers practice socai customer service best practices such as public, in-channel resolution  

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