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California Report Vs Top 100 

How does your company stack up?

We did a comprehensive analysis of how California retailers are using Twitter as a service channel. Findings include: 

  • A comparrison to the findings of the Top 100 report
  • How long it takes each of the retailers to respond (hint: the average response time is 11 hours, 10 minutes.) 
  • How responsive each brand is through Twitter
  • How many retailers practice socai customer service best practices such as public, in-channel resolution  

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Companies Featured

  1. Chegg

  2. NatureBox

  3. Walmart

  4. DirecTV

  5. Ticketmaster

  6. Vans

  7. Samsung

  8. Netflix

  9. Sony

  10. Zazzle

  11. Sena Cases

  12. Clif Bar

  13. Airbnb

  14. The RealReal

  15. Urban Decay Cosmetics

  16. IHOP

  17. Petco

  18. ShopStyle

  19. Target

  20. Clorox

  21. Plum Organics

  22. Safeway

  23. Banana Republic

  24. HP

  25. Del Monte Foods

  26. Coupons.com

  27. Tilly’s

  28. World Market / Cost Plus

  29. Symantec

  30. Everlane

  31. Baja Fresh

  32. Wine.com

  33. California Pizza Kitchen

  34. ESET

  35. Pottery Barn

  36. Goorin Bros

  37. Shutterfly

  38. Timbuk2

  39. Gap

  40. One Kings Lane

  41. Mattel

  42. ModCloth

  43. Art.com

  44. Alibris

  45. Peet’s Coffee and Tea

  46. Oakley, Inc.

  47. Big 5 Sporting Goods

  48. Chicken of the Sea

  49. Sheet Music Plus

  50. Nasty Gal

  51. Amy’s Kitchen

  52. Häagen Dazs

  53. LeapFrog

  54. PacSun

  55. Annie’s

  56. Old Navy

  57. Levi Strauss

  58. The North Face

  59. Pelican Products

  60. Williams-Sonoma

  61. Ugallery

  62. Lynda.com

  63. Quicksilver

  64. Orion Telescopes & Binoculars

  65. Monoprice

  66. Bare Escentuals

  67. Popchips

  68. Naked Juice

  69. Gymboree

  70. Guess

  71. The Cheesecake Factory

  72. Stella & Dot

  73. The Coffee Bean

  74. bebe stores

  75. Taco Bell