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Hertz’s cross-departmental collaboration helps it delight and retain its customers.

Read the Case Study to Learn How Hertz: 

  • Responds to over 1,000 unique customers per week about complex problems within 75 minutes.
  • Proactively engages and assists more than 150 customers every week
  • Smashed a target of 1,500 proactive engagements in the first 3 months of 2013, reaching out to 2,000 people discussing Hertz online. This was double the number of customers touched in Q4 2012. 

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