Conversocial enabled Dixons Carphone to deliver on its promise of unparalleled expertise and service.
"With Conversocial, we've been able to move from a very manual and time consuming reporting process to one where actionable insight is automatically generated. Our conversations with customers are more efficient and meaningful as a result. Other functions, like the automated message distribution, will greatly aid our operational effectiveness, allowing us to deliver a better customer experience."
Jason Roberts, Head of Knowhow Customer Contact Center