• Scale your service operation : Use intelligent routing rules and prioritization based on identity and full conversational context to queue relevant conversations to the relevant team.

• Deliver robust KPIs & Analytics : Measure the strength of your customer relationships with a full suite of features to gauge CSAT, NPS and sentiment conversion delivered in real-time dashboards providing you with both quantitative and qualitative insights around customer satisfaction.

• Build holistic customer profiles : Capture and maintain context across channels so your businesses can authenticate users and personalize conversations.

• Add conversational automation : Utilize Bots to address common inquiries through Conversocial Navigator, allowing customer conversations to seamlessly integrate bot and human-assisted service in a single conversation.