'Agile and Innovative' Team Helps Hertz Provide Seamless Customer Interactions
“The thing I really love about Conversocial…is what I get from the team. To have a team who are reactive, responsive, and innovative with the level of agility we have experienced over the past nine or ten years is phenomenal. I've had the opportunity to work with very many vendors over that time and let me tell you how unique that is.”
Laura Smith, Exec VP of Global Sales, Marketing and CX
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The State of Customer Experience Trends Report 2021
How consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands.Get the e-Book
How automation inspired Freshly’s rethink of CX delivery in 2021
The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.Watch the interview