“Since using Conversocial our Average Handling Time has reduced, our response times are a lot quicker as it makes us more efficient as a team because we can see what dedicated resource we need in particular areas. We are also able to pull some really good customer data, in terms of trends and the queries that we are getting from customers, to help drive business improvements across Thomas Cook.”
Katie Shelton
Social Media Manager, Thomas Cook
Conversocial is the Conversational Customer Experience Platform
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