of conversations resolved in-channel with no need for human intervention – fuelled Freshly’s objective to go further with automation in 2021.Learn More
Messaging Channels CX Cases
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Private messaging channels allow brands to offer seamless customer experiences. Centered around real-time private messaging apps — like WhatsApp Business, FacebookMessenger and Apple Business Chat — provide a continuous conversation between consumer and brand.
Automation Customer Stories
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As bots become a larger part of mainstream customer experiences, consumers are starting to recognize the benefits of automation. Conversational design must be at the forefront when creating your bot, and is, therefore, key to unlocking their potential.
“On Facebook Messenger, we were able to handle 50% of customer conversations with automation alone. This success means we want to go further. We want to build conversational experiences that improve our customers’ brand experience.”
Megan Merrick, Senior Manager, Messaging & Brand Engagement at Freshly
Digital CX Strategy Examples
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Consumers have reinvented how, when, and where they interact with your brand. As such, delivering great digital customer experiences must be at the forefront of your customer engagement strategy.
What our partners are saying
“Conversocial enables our brand to deliver preemptive conversational CX.”
“A powerful platform that allows us to engage our customers easily.”
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The State of Customer Experience Trends Report 2021
How consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands.Get the e-Book
How automation inspired Freshly’s rethink of CX delivery in 2021
The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.Watch the interview