Leading Brands Are Tapping Into The Power of Messaging and Adaptive Automation

“In an operational industry like air travel, we constantly deal with unforeseen situations, endless fluctuation and evolving services. Conversocial helps us keep pace with customer demand and quickly analyze where we can improve our guidelines and processes for even more efficiency.”

Sarah Unnsteinsdóttir

Head of Icelandair Service Centre

Read how Icelandair’s care team cut response times by 51% while messaging volume increased 45%

51% Reduced Response Time

icelandair_testimonial

Read Icelandair Story

More Customer Stories

Adaptive Automation: Seamlessly Blending Agents and Bots to Deliver Exemplary CX

This is how Aer Lingus combined the unique power of messaging and automation to make CX their competitive differentiator Read more

Transforming the Digital Customer Experience Through Messaging and Automation

Learn how Conversocial has Transformed Volaris Airlines Digital Customer Experience Through Messaging and Automation

83% Lower Cost-to-Serve

Delivering A Friction-Free Experience for the Digital Customer

Read how MoPlay successfully delivers a frictionless customer experience across every touchpoint of the customer journey. Read more

Creating a Successful Customer Experience Strategy Built For Messaging Channels

This is how Thomas Cook delivers an exceptional customer experience 24/7 over Messaging channels. Read more

Improving the Digital Customer Experience Through a CRM Integration

Learn how Aegean Airlines connected traditional and digital service dots to create a unified view of the customer.

1 Unified Customer Record

How Economy Energy is Breaking the CX Equation with Messenger Customer Chat

Gaining operational efficiencies and customer satisfaction by leveraging Messenger as a customer care channel.

9% Traditional Service Volume

How Conversocial Operationalised Viaplay’s Multi-Region Onboarding

Learn how Conversocial scaled Viaplay’s multi-region digital support in just 5 days

5 Days Scaling Digital Support

How Barclaycard Operationalised, Optimised & Measured Agent Efficiency in a Regulated Industry

Learn how the Barclaycard team reduced response times while handling more customer conversations

21 min Average Response Time

Gymshark's Digital Care Story: Building a Social Care Operation for the Digital Customer

Read how Gymshark opened up to private social messaging to reduce cost and drive customer satisfaction

63% CSAT Response Rate

Powering up Social Messaging for Service: How SSEN Innovates to Drive Customer Satisfaction

Learn how SSEN is increasing revenue through higher customer satisfaction ratings on messaging channels

4.6 CSAT Rating

How Ipsy Delivers Flawless Support Over Social Channels

Read how Ipsy gained operational efficiencies with Social Messaging to reduce response times and raise positive brand sentiment.

23% Positive Sentiment Conversion

Vega’s Effortless Engagement: Customer Engagement on Instagram

Learn how Vega increased it's response rate on Instagram by 221% using Conversocial

221% Response Rate

How Con Edison Weathers New York City Social Storms

See how Con Edison cut handling times nearly in half while driving positive customer sentiment amidst inclement weather and service outages.

44% Reduction Avg. Handling Time

How Openreach Launched their Social Care Operation

Read how Openreach added Social Messaging to help scale their digital customer care operation.

590 Partner Brands Served

The worlds leading brands use Conversocial

What our users are saying

“Vital and easy to use social customer support engagement platform”

“A powerful platform to interact with our users”

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...that’s helped our customers reduce customer service costs by up to 30% whilst increasing engagement by 21%

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