
55%
of conversations resolved in-channel with no need for human intervention – fuelled Freshly’s objective to go further with automation in 2021.
Learn MoreMessaging Channels CX Cases
For more information on Messaging Channels CX Cases.


Learn how Conversocial's 'Agile and Innovative' Team Helps Hertz Provide Seamless Customer Interactions
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This is how Thomas Cook delivers an exceptional customer experience 24/7 over Messaging channels.
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Automation Customer Stories
For more information on Messaging Automation.

This is how Aer Lingus combined the unique power of messaging and automation to make CX their competitive differentiator.
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How Automation Inspired Freshly To Rethink Its CX Delivery.
Learn MoreDigital CX Strategy Examples
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Delivering a Friction-Free Experience for the Digital Customer
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Learn how Aegean Airlines connected traditional and digital service dots to create a unified view of the customer.
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Read how Openreach added Social Messaging to help scale their digital customer care operation.
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“On Facebook Messenger, we were able to handle 50% of customer conversations with automation alone. This success means we want to go further. We want to build conversational experiences that improve our customers’ brand experience.”
Megan Merrick, Senior Manager, Messaging & Brand Engagement at Freshly
What our partners are saying
“Conversocial enables our brand to deliver preemptive conversational CX.”
“A powerful platform that allows us to engage our customers easily.”
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The State of Customer Experience Trends Report 2021
How consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands.
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How automation inspired Freshly’s rethink of CX delivery in 2021
The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.
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