Conversocial’s Customer Stories
See how brands found solutions with Conversocial that enables them to deliver exceptional conversational experiences — through personalized conversations, smart automation and actionable insights — across private messaging channels.
55%
of conversations resolved in-channel with no need for human intervention – fuelled Freshly’s objective to go further with automation in 2021.
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Learn how Conversocial's 'Agile and Innovative' Team Helps Hertz Provide Seamless Customer Interactions
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This is how Thomas Cook delivers an exceptional customer experience 24/7 over Messaging channels.
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This is how Aer Lingus combined the unique power of messaging and automation to make CX their competitive differentiator.
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How Automation Inspired Freshly To Rethink Its CX Delivery.
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Delivering a Friction-Free Experience for the Digital Customer
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Learn how Aegean Airlines connected traditional and digital service dots to create a unified view of the customer.
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Read how Openreach added Social Messaging to help scale their digital customer care operation.
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“On Facebook Messenger, we were able to handle 50% of customer conversations with automation alone. This success means we want to go further. We want to build conversational experiences that improve our customers’ brand experience.”
Megan Merrick, Senior Manager, Messaging & Brand Engagement at Freshly
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The State of Customer Experience Trends Report 2021
How consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands.
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How automation inspired Freshly’s rethink of CX delivery in 2021
The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.
Watch the interview