Leading Brands Are Tapping Into The Power of Social Messaging

“In an operational industry like air travel, we constantly deal with unforeseen situations, endless fluctuation and evolving services. Conversocial helps us keep pace with customer demand and quickly analyze where we can improve our guidelines and processes for even more efficiency.” Sarah Unnsteinsdóttir Head of Icelandair Service Centre

Read how Icelandair’s care team cut response times by 51% while messaging volume increased 45%

51% Reduced Response Time