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Conversocial’s Customer Stories


See how brands found solutions with Conversocial that enables them to deliver exceptional conversational experiences — through personalized conversations, smart automation and actionable insights — across private messaging channels.

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Google Freshly Lush British Airways Barclays Tesco Vodafone
Freshly

How Automation Inspired Freshly To Rethink Its CX Delivery.

FreshlyMeals-1

55%

of conversations resolved in-channel with no need for human intervention – fuelled Freshly’s objective to go further with automation in 2021.

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Messaging Channels CX Cases

For more information on Messaging Channels CX Cases.

whirlpool

27%

Bot Containment Rate

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Hetz

Learn how Conversocial's 'Agile and Innovative' Team Helps Hertz Provide Seamless Customer Interactions

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Volaris Airlines

83%

Lower Cost-to-Serve

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Viaplay

5Days

Scaling Digital Support

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Thomas Cook

This is how Thomas Cook delivers an exceptional customer experience 24/7 over Messaging channels.

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SSE

4.6

CSAT Rating

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Vega-1

221%

Positive Sentiment Conversion

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Automation Customer Stories

For more information on Messaging Automation.

Aer Lingus

This is how Aer Lingus combined the unique power of messaging and automation to make CX their competitive differentiator.

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Freshly-2

How Automation Inspired Freshly To Rethink Its CX Delivery.

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Digital CX Strategy Examples

For more information on Digital CX Strategy Examples.

Barclays-1

21 min

Average Response Time

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Economy_Energy

9%

Traditional Service Volume

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Moplay

Delivering a Friction-Free Experience for the Digital Customer

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Gymshark

63%

CSAT Response Rate

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Aegean-Feb-23-2021-06-18-39-59-PM

Learn how Aegean Airlines connected traditional and digital service dots to create a unified view of the customer.

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Ipsy-1

23%

Positive Sentiment Conversion

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conedisone

44%

Reduction Avg. Handling Time

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openreach

Read how Openreach added Social Messaging to help scale their digital customer care operation.

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FreshlyLogo
“On Facebook Messenger, we were able to handle 50% of customer conversations with automation alone. This success means we want to go further. We want to build conversational experiences that improve our customers’ brand experience.”

Megan Merrick, Senior Manager, Messaging & Brand Engagement at Freshly

What our partners are saying

“Conversocial enables our brand to deliver preemptive conversational CX.”
“A powerful platform that allows us to engage our customers easily.”
See all Reviews on G2 Crowds

Get more no-nonsense best practices & insight to help shape your customer experience operation!

How automation inspired Freshly’s rethink of CX delivery in 2021

How automation inspired Freshly’s rethink of CX delivery in 2021

The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.

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