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Leading Brands Are Tapping Into The Power of Messaging and Adaptive Automation

83%

reduction in cost per resolution over other customer-facing channels such as voice and live chat.

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35%

increase in CSAT response rate over messaging channels with an average score of 4.3/5.

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More Customer Stories

Adaptive Automation: Seamlessly Blending Agents and Bots to Deliver Exemplary CX

This is how Aer Lingus combined the unique power of messaging and automation to make CX their competitive differentiator Read more

Transforming the Digital Customer Experience Through Messaging and Automation

Learn how Conversocial has Transformed Volaris Airlines Digital Customer Experience Through Messaging and Automation
83% Lower Cost-to-Serve
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Delivering A Friction-Free Experience for the Digital Customer

Read how MoPlay successfully delivers a frictionless customer experience across every touchpoint of the customer journey. Read more

Creating a Successful Customer Experience Strategy Built For Messaging Channels

This is how Thomas Cook delivers an exceptional customer experience 24/7 over Messaging channels. Read more

Improving the Digital Customer Experience Through a CRM Integration

Learn how Aegean Airlines connected traditional and digital service dots to create a unified view of the customer.
1 Unified Customer Record
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How Economy Energy is Breaking the CX Equation with Messenger Customer Chat

Gaining operational efficiencies and customer satisfaction by leveraging Messenger as a customer care channel.
9% Traditional Service Volume
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How Conversocial Operationalised Viaplay’s Multi-Region Onboarding

Learn how Conversocial scaled Viaplay’s multi-region digital support in just 5 days
5 Days Scaling Digital Support
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How Barclaycard Operationalised, Optimised & Measured Agent Efficiency in a Regulated Industry

Learn how the Barclaycard team reduced response times while handling more customer conversations
21 min Average Response Time
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Gymshark's Digital Care Story: Building a Social Care Operation for the Digital Customer

Read how Gymshark opened up to private social messaging to reduce cost and drive customer satisfaction
63% CSAT Response Rate
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Powering up Social Messaging for Service: How SSEN Innovates to Drive Customer Satisfaction

Learn how SSEN is increasing revenue through higher customer satisfaction ratings on messaging channels
4.6 CSAT Rating
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How Ipsy Delivers Flawless Support Over Social Channels

Read how Ipsy gained operational efficiencies with Social Messaging to reduce response times and raise positive brand sentiment.
23% Positive Sentiment Conversion
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Vega’s Effortless Engagement: Customer Engagement on Instagram

Learn how Vega increased it's response rate on Instagram by 221% using Conversocial
221% Response Rate
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How Con Edison Weathers New York City Social Storms

See how Con Edison cut handling times nearly in half while driving positive customer sentiment amidst inclement weather and service outages.
44% Reduction Avg. Handling Time
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How Openreach Launched their Social Care Operation

Read how Openreach added Social Messaging to help scale their digital customer care operation.
590 Partner Brands Served
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What our users are saying

“A vital and easy to use customer experience platform”
“A powerful platform to interact with our users”
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The Definitive Guide to Customer Experience 2021

The Definitive Guide to Customer Experience 2021

Our 'Definitive Guide to Customer Experience 2021' lays out the importance of exceptional CX across a customer's entire lifecycle.

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Our Digital Customer Experience Hub for Conversational CX

Our Digital Customer Experience Hub for Conversational CX

Learn how to develop a digital customer experience strategy, using messaging and automation across the customer journey.

Go to the Hub