Leading Brands Are Tapping Into The Power of Social Messaging

“In an operational industry like air travel, we constantly deal with unforeseen situations, endless fluctuation and evolving services. Conversocial helps us keep pace with customer demand and quickly analyze where we can improve our guidelines and processes for even more efficiency.” Sarah Unnsteinsdóttir Head of Icelandair Service Centre

Read how Icelandair’s care team cut response times by 51% while messaging volume increased 45%

51% Reduced Response Time

Read Icelandair Story

More Customer Stories

How Conversocial Operationalised Viaplay’s Multi-Region Onboarding

Learn how Conversocial scaled Viaplay’s multi-region digital support in just 5 days

5 days Scaling Digital Support

Read Viaplay Story

How Barclaycard Operationalised, Optimised & Measured Agent Efficiency in a Regulated Industry

Learn how the Barclaycard team reduced response times while handling more customer conversations

21 min Average Response Time

Read Barclaycard Story

Gymshark's Digital Care Story: Building a Social Care Operation for the Digital Customer

Read how Gymshark opened up to private social messaging to reduce cost and drive customer satisfaction

63% CSAT Response Rate

Read Gymshark Story

Powering up Social Messaging for Service: How SSEN Innovates to Drive Customer Satisfaction

Learn how SSEN is increasing revenue through higher customer satisfaction ratings on messaging channels

4.6 CSAT Rating

Read SSEN Story

How Openreach Launched their Social Care Operation

Read how Openreach added Social Messaging to help scale their digital customer care operation

590 Partners Brands Served

Read Openreach Story

Vega’s Effortless Engagement: Customer Engagement on Instagram

Learn how Vega increased it's response rate on Instagram by 221% using Conversocial

221% Response Rate

Read Vega Story

How Ipsy Delivers Flawless Support Over Social Channels

Read how Ipsy gained operational efficiencies with Social Messaging to reduce response times and raise positive brand sentiment

23% Positive Sentiment Conversion

Read Ipsy Story

How Economy Energy is Breaking the CX Equation with Messenger Customer Chat

How Economy Energy is Breaking the CX Equation with Messenger Customer Chat

9% Traditional Service Volume

Read Economy Energy Story

What Our Users Are Saying

“Vital and easy to use social customer support engagement platform”

“A powerful platform to interact with our users”

See all Reviews on G2 Crowds

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...that’s helped our customers reduce customer service costs by up to 30% whilst increasing engagement by 21%