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Conversocial’s Customer Stories


See how brands found solutions with Conversocial that enables them to deliver exceptional conversational experiences — through personalized conversations, smart automation and actionable insights — across private messaging channels.

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Freshly

How Automation Inspired Freshly To Rethink Its CX Delivery.

FreshlyMeals-1

50%

of conversations resolved in-channel with no need for human intervention – fuelled Freshly’s objective to go further with automation in 2021.

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Messaging Channels CX Cases

For more information on Messaging Channels CX Cases.

Private messaging channels allow brands to offer seamless customer experiences. Centered around real-time private messaging apps — like WhatsApp Business, FacebookMessenger and Apple Business Chat — provide a continuous conversation between consumer and brand.

whirlpool

27%

Bot Containment Rate

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Hetz

Learn how Conversocial's 'Agile and Innovative' Team Helps Hertz Provide Seamless Customer Interactions

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Volaris Airlines

83%

Lower Cost-to-Serve

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Viaplay

5Days

Scaling Digital Support

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Thomas Cook

This is how Thomas Cook delivers an exceptional customer experience 24/7 over Messaging channels.

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SSE

4.6

CSAT Rating

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Vega-1

221%

Positive Sentiment Conversion

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Automation Customer Stories

For more information on Messaging Automation.

As bots become a larger part of mainstream customer experiences, consumers are starting to recognize the benefits of automation. Conversational design must be at the forefront when creating your bot, and is, therefore, key to unlocking their potential.

Aer Lingus

This is how Aer Lingus combined the unique power of messaging and automation to make CX their competitive differentiator.

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Freshly-2

How Automation Inspired Freshly To Rethink Its CX Delivery.

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FreshlyLogo
“On Facebook Messenger, we were able to handle 50% of customer conversations with automation alone. This success means we want to go further. We want to build conversational experiences that improve our customers’ brand experience.”

Megan Merrick, Senior Manager, Messaging & Brand Engagement at Freshly

Digital CX Strategy Examples

For more information on Digital CX Strategy Examples.

Consumers have reinvented how, when, and where they interact with your brand. As such, delivering great digital customer experiences must be at the forefront of your customer engagement strategy.

Economy_Energy

9%

Traditional Service Volume

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Gymshark

63%

CSAT Response Rate

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Aegean-Feb-23-2021-06-18-39-59-PM

Learn how Aegean Airlines connected traditional and digital service dots to create a unified view of the customer.

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Ipsy-1

23%

Positive Sentiment Conversion

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Moplay

Delivering a Friction-Free Experience for the Digital Customer

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openreach

Read how Openreach added Social Messaging to help scale their digital customer care operation.

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What our partners are saying

“Conversocial enables our brand to deliver preemptive conversational CX.”
“A powerful platform that allows us to engage our customers easily.”
See all Reviews on G2 Crowds

Get more no-nonsense best practices & insight to help shape your customer experience operation!

The State of Customer Experience Trends Report 2021

The State of Customer Experience Trends Report 2021

How consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands.

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How automation inspired Freshly’s rethink of CX delivery in 2021

How automation inspired Freshly’s rethink of CX delivery in 2021

The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.

Watch the interview