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Customer Service via Instagram

Uncover the hidden service opportunities, with scale and efficiency, to humanize your operation.

Instagram is becoming one of the fastest growing, and best, social media channels for brands to engage with their customers. Monitor relevant geo-tags and hashtags your customers leave behind, show up when they least expect it and surprise and delight. Follow your customer’s # breadcrumb trail and join the conversation.

Proactive Customer Service

Proactive customer service is an important facet to a successful digital customer service strategy. Brands who “show up” for their customers aren’t merely in a reactive state, but rather appear at relevant moments to offer solutions, join the conversation and offer helpful advice to enrich their customers’ lives.

Customer Service via Instagram

Conversocial is a proud partner of Instagram and can help you navigate this new customer service channel for higher engagements and better proactive customer service.

Engaging the Mobile, Social Customer

With Conversocial you can pull in comments from Instagram posts and reply directly from our platform, keeping you focused on what matters—your audience. The new mobile-minded, social customer expects brands to be easily accessible on the channels of their choosing.

  • Instagram’s engagement rate for brands is 58 times more per follower than Facebook
  • And 120 times more engagement per follower than Twitter
  • Top brands receive an average of 216 comments
  • 50% of comments are posted in the first six hours, 75% posted in the first 48 hours

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