Conversations persist over time and over channels -Start a conversation today and continue it tomorrow without missing a beat.
In Messaging, you always know who the customer is - Once authenticated via Messenger, you always know who they are, whenever they reach out.
Messaging has emerged as the preferred way people communicate with brands to solve issues...in text-based bites with phone notifications whenever a new message comes in.
Offer your customers a continuous thread of conversations with real-time, personal interactions that span every point in the customer journey. As many social customers now prefer private conversations, the format has changed from mass venting sessions on social, to meaningful 1-to-1 engagements that drive customer satisfaction and brand loyalty.
An industry first, brands can now survey CSAT and NPS via Facebook Messenger. With Conversocial, customers are seeing a 3X response rate to CSAT and NPS surveys in social messaging compared to email, so they can gauge customer satisfaction and brand loyalty more accurately than ever before.
There are certain interactions that customers can find painful. Messenger-based customer care removes the effort from your customer relationships, decreases frustration and allows your brand to shine.