This calculator is for contact center, customer service, and CX executives who want to forecast the value Conversocial can create for their companies. Conversocial can help your company improve agent efficiency, streamline messaging channels, boost customer experience satisfaction, and incorporate automation into operations.
Tell us where you are today with your customer support:
A common misconception among many business leaders is that determining the return on investment of your CX operations is near impossible. But determining your CX ROI is a needed necessity if you're going to secure the future budget you need, get the C-level buy in you deserve, and avoid those difficult questions that can arise.
Historically, the contact center has often been viewed as a 'cost center' vs a revenue generator and protector. But it is in fact only the traditional contact centers that are the top drain when it comes to contact center profitability. Why is this?
Learn how we can help you drive greater engagement and conversions from your social ads.