<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">

Power Off: Crisis Management in the Age of the Customer

Serving the Social, Mobile Generation

Utilities may not ooze the same Social appeal of travel or retail brands, but it’s imperative that their Social Customer Service strategy is positioned to impact their customers in those very real times of need.

Read your copy of this industry leading white paper and discover:

  • The new normal for social crisis management
  • How to build a crisis escalation plan
  • The consequences of ignoring social customer service
  • How Con Edison served New Yorkers during Storm Jonas