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Corporate Best Practices
19 Mar 2019 |
Conversocial Acquires AI-Powered Conversational Commerce Platform Assist
Deal allows brands to transform sales, marketing, and customer service with dynamic customer interactions that seamlessly integrate bots and live agents
Digital Customer Care
07 Mar 2019
How Will Big Financial Brands Compete With Fintechs?
Today, established financial brands are beset by upstart competitors offering simple alternatives to throngs of young consumers who don’t share their parents’ affinities for big marble columns. This ...
05 Feb 2019
7 Customer Experience Truths in 2019
A new year is upon us, and that means it’s time to take a good, hard look at what worked, what didn’t, and what to expect in the near future of customer experience. Beyond the top statistics and ...
31 Jan 2019
Watch out for Apple Business Chat
Apple Business Chat is about to take the digital customer service landscape by storm. This is why it matters.
21 Jan 2019
The Move to Messenger: Why a Solely Public CX Strategy is Outdated
How can brands go about providing an innovative customer service to increase the overall CX and help serve customers more efficiently than ever before?
08 Jan 2019
What Are The Top Customer Service Stats and Trends For 2019
Moving forwards into 2019, as customer expectations continue to climb, the success of a brand will ultimately mean navigating the complex customer-centric marketplace! But how will the customer ...
03 Jan 2019
Should Brands Offer Home Assistant Support?
It’s no longer enough for a brand to just advertise through smart speakers – companies need to be a real-time resource for their audience through audio platforms as well.
12 Dec 2018
Welcome to the Rise of the Bullshit Proof Consumer
With new social messaging channels opening up for business (including Whatsapp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to ...
03 Dec 2018
Introducing the 6th Definitive Guide to Customer Service in the Era of Social Messaging
The latest in Conversocial's series of comprehensive annual analysis of your customers' digital care expectations. Our 2019 Definitive Guide will help you prepare for the Era of Social Messaging with ...
07 Nov 2018
Top Tips: How Subscription Businesses Can Reduce Cancellations by Investing into Social Messaging
Customer care plays an incredibly essential role in minimizing cancellations for subscription boxes by keeping customers happy should they encounter any problems, and persuading them to stay if ...
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