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Bots and Automation
09 Aug 2017 |
What you need to know about Facebook Messenger’s recent update
What makes Messenger such an incredibly attractive place for brands to provide support? Its sheer scale and scalability.
Bots and Automation
14 Jun 2017
Improving CX on Twitter for Telco Companies
This is the first post in our two-part series from Jeff Lesser on how telcos can create great customer experiences on Twitter.
04 May 2017
How Conversocial Powers Customer Service Through Customer Connection
Thought leader, Micah Solomon sat down with our CEO, Joshua March to learn more about the future of Conversocial, social customer service and more.
02 May 2017
The Hidden Marketing Value of Social Customer Care Tools
Marketing teams are learning the value that they also gain with social customer service - by helping to own the social conversation and increase brand sentiment.
25 Apr 2017
Having a Preparedness Plan for Social Storms
Even though storms can be unpredictable, Tweet storms are ones a company’s social customer service team can weather with the proper plan in place.
20 Apr 2017
How Private Channels are Changing Communication as we Know it
The rise of Dark Social Channels is a true game-changer for all brands using social media.
28 Mar 2017
Is Social Selling the Future of eCommerce?
Your customers are already on social, browsing products, making decisions and comparing offerings, these customer owned channels are the future of commerce.
21 Mar 2017
Conversocial Acquires HipMob Live Chat Platform
Conversocial is very excited to announce that we have acquired HipMob, Live Chat platform to join our site of social, mobile customer engagement channels.
10 Mar 2017
Telecom’s Mobile Consumers Need an SMS Fallback
SMS is the customer service failsafe when data runs out for customers and they need wireless companies to respond quickly and solve their issues.
06 Mar 2017
How to Organize Your Social Customer Care Team
Social customer care agents are a mixture of calm, level headed de-escalation agents and savvy, brand ambassadors who you trust to be the face of your company.
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