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Bots and Automation
10 Oct 2019 |
Introducing: The Definitive Guide to Customer Service in the Era of Messaging& Automation for the Airline Industry
Discover how airlines can future-proof their customer service by leveraging the power of messaging and intelligent automation.
Bots and Automation
10 Sep 2019
Adaptive Automation: Scaling Customer Service on Messaging Channels
Our new white paper produced in partnership with Corinium highlights key trends in the future of customer service and automation.
31 Jan 2019
Watch out for Apple Business Chat
Apple Business Chat is about to take the digital customer service landscape by storm. This is why it matters.
21 Jan 2019
The Move to Messenger: Why a Solely Public CX Strategy is Outdated
How can brands go about providing an innovative customer service to increase the overall CX and help serve customers more efficiently than ever before?
12 Dec 2018
Welcome to the Rise of the Bullshit Proof Consumer
With new social messaging channels opening up for business (including Whatsapp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to ...
03 Dec 2018
Introducing the 6th Definitive Guide to Customer Service in the Era of Social Messaging
The latest in Conversocial's series of comprehensive annual analysis of your customers' digital care expectations. Our 2019 Definitive Guide will help you prepare for the Era of Social Messaging with ...
07 Nov 2018
Subscription Businesses Can Reduce Cancellations with Social Messaging
Customer care plays an incredibly essential role in minimizing cancellations for subscription boxes by keeping customers happy should they encounter any problems, and persuading them to stay if ...
02 Nov 2018
Private Messaging Bound to Eclipse Other Channels
Private messaging platforms such as WhatsApp, Messenger and WeChat are overtaking the more standard social channels and are bound to eclipse other service channels.
01 Nov 2018
WhatsApp with the Future of Social Customer Care?
Social customer service has an 800-lb gorilla in the room that's finally ready to talk.
23 Oct 2018
What Are Consumers Doing on Mobile Messengers?
Mobile messenger apps are undeniably hot. Nearly 80 percent of mobile users around the world have downloaded messaging apps like Facebook Messenger, WhatsApp, and WeChat, according to Adweek. But ...
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