Latest 08 Jan 2019 | Digital Customer Care

What Are The Top Customer Service Stats and Trends For 2019?

Moving forwards into 2019, as customer expectations continue to climb, the success of a brand will ultimately mean navigating the complex customer-centric marketplace! But how will the customer service industry shape up in 2019? And are you ready to keep up with these changes?

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03 Jan 2019 | Social Messaging

Should Brands Offer Home Assistant Support?

It’s no longer enough for a brand to just advertise through smart speakers – companies need to be a real-time resource for their audience through audio platforms as well.

10 Dec 2018 | Intelligent Automation

8 Non-Obvious Uses For Chatbots

Chatbots may have been over-hyped at first, but as artificial intelligence improves, their usefulness as a support tool has grown increasingly clear.

17 Jul 2018 | Digital Care

Social Customer Care Agents: Why AI is a Help, Not a Hindrance

Being a part of a social customer care team can be extremely stressful. Not only are you expected to know everything about every part of the business, you’re also expected to experience abuse, ...

28 Nov 2017 | Best Practices

The Rise of Messaging

For many brands the majority of questions and complaints have now shifted to private messaging channels.

18 Apr 2017 | Intelligent Automation

How Automation Scales Human Experiences on Social Channels

Conversocial's Play helps customer services scale human experiences on social channels through automation with machine learning technology and NLP.

13 Jan 2017 | Technology

Man vs Machine: Should Customer Support be 100% Automated?

As automation in service is becoming more and more prominent, the question of human versus robot is shifting to the forefront. Human or bots?

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