Latest 17 Jul 2018 | Digital Care

Social Customer Care Agents: Why AI is a Help, Not a Hindrance

Being a part of a social customer care team can be extremely stressful. Not only are you expected to know everything about every part of the business, you’re also expected to experience abuse, complaints, media crises and general negativity as part of your day to day job.

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28 Nov 2017 | Best Practices

The Rise of Messaging

For many brands the majority of questions and complaints have now shifted to private messaging channels.

18 Apr 2017 | Intelligent Automation

How Automation Scales Human Experiences on Social Channels

Conversocial's Play helps customer services scale human experiences on social channels through automation with machine learning technology and NLP.

13 Jan 2017 | Technology

Man vs Machine: Should Customer Support be 100% Automated?

As automation in service is becoming more and more prominent, the question of human versus robot is shifting to the forefront. Human or bots?

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