Turn your agents into customer service superheroes.
Bots & AI
Scale your customer service efforts on messaging channels.
Compare apple-to-apples for smarter business decisions.
Request a Demo
White Papers & Reports
Bots & AI
Request a Demo
Corporate Best Practices
20 Feb 2019 |
Introducing The State of Digital Customer Experience Report 2019
With changing consumer expectations and technological advancements propelling us into a digital world, how are brands meant to keep up to deliver the most friction-free customer experience? The State of Digital Customer Experience Report 2019 is here to help...
Digital Customer Care
30 Oct 2018
Managing Crises in the Digital Age
Digital channels demand a new approach to a crisis. Corporate silence or blanket PR statements fail to satisfy expectations for the modern customer, not to mention the time it takes for a press ...
17 Jul 2018
Social Customer Care Agents: Why AI is a Help, Not a Hindrance
Being a part of a social customer care team can be extremely stressful. Not only are you expected to know everything about every part of the business, you’re also expected to experience abuse, ...
19 Jun 2018
Why do Some Businesses Struggle to Adapt to Digital Customer Care?
Social Messaging isn’t just the future. It’s profitable at present, but especially so if it’s implemented thoughtfully. Brands must offer outstanding digital experiences, write down their migration ...
12 Jun 2018
How AI, VR, and IoT are Redefining the Hospitality Industry
To continue to earn their customers’ loyalty, hospitality brands are embracing technology. And in particular, they are finding that artificial intelligence (AI), virtual reality (VR), and the ...
16 May 2018
How Will Brands Support Consumers in 2023?
Ten years ago, smartphones were in their infancy. Snapchat, Uber, and Airbnb didn’t exist and private space companies were still the purview of science fiction. Where might we be in another 10? Or ...
20 Apr 2018
Infographic: The State of Digital Care in the Era of Social Messaging
The future of public social customer care is private social messaging. The Conversocial State of Digital Care Infographic explores the top 5 consumer trends you need to be aware off.
21 Mar 2018
How to Promote Messaging as a Support Channel
To realize the benefits of digital support, customer care teams must advertise their digital channels.
14 Mar 2018
The State of Digital Customer Care in 2018
The customer service landscape has radically altered over the past year. This report addresses the key consumer behaviours and trends impacting the state of digital customer service in 2018 and ...
06 Mar 2018
Digital Customer Support Trends for 2018
Digital support, one could say, is finally coming of age, but challenges still abound. Here’s what’s just around the corner in 2018.
Be part of
Get no-nonsense best practices & insight, to help shape your customer service operation, delivered straight to your inbox.