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Bots and Automation
12 Jun 2018 |
How AI, VR, and IoT are Redefining the Hospitality Industry
To continue to earn their customers’ loyalty, hospitality brands are embracing technology. And in particular, they are finding that artificial intelligence (AI), virtual reality (VR), and the internet of things (IoT) offer a mutually reinforcing trifecta of excellent service.
Bots and Automation
01 Jun 2018
Will Messenger Customer Chat Replace Live Chat?
Over the previous six months, you may have noticed a little blue Messenger widget appearing on brands websites. From Volaris Airlines to Argos, brands are leaning into the power of Messenger Customer ...
16 May 2018
How Will Brands Support Consumers in 2023?
Ten years ago, smartphones were in their infancy. Snapchat, Uber, and Airbnb didn’t exist and private space companies were still the purview of science fiction. Where might we be in another 10? Or ...
20 Apr 2018
Infographic: The State of Digital Care in the Era of Social Messaging
The future of public social customer care is private social messaging. The Conversocial State of Digital Care Infographic explores the top 5 consumer trends you need to be aware off.
17 Apr 2018
Does Proactive Customer Service Give You A Competitive Advantage?
Proactive customer service might seem daunting, but it can be your competitive differentiator in a saturated market. Today’s high-value customer is engaged in, and open to, brand communication on ...
06 Apr 2018
How to Prepare For Support Spikes in the Age of Uncertainty
Corporate silence or blanket PR statements fail to satisfy expectations for digital customers. As we venture further into the age of uncertainty, here’s how you can protect yours.
28 Mar 2018
Conversocial Transforms WeChat Messaging into a Digital Customer Care Channel
Social messaging platform for digital customer service helps brands expand their customer care footprint with over 1 billion customers on WeChat.
21 Mar 2018
How to Promote Messaging as a Support Channel
To realize the benefits of digital support, customer care teams must advertise their digital channels.
14 Mar 2018
The State of Digital Customer Care in 2018
The customer service landscape has radically altered over the past year. This report addresses the key consumer behaviours and trends impacting the state of digital customer service in 2018 and ...
06 Mar 2018
Digital Customer Support Trends for 2018
Digital support, one could say, is finally coming of age, but challenges still abound. Here’s what’s just around the corner in 2018.
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