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Bots and Automation
15 Jan 2019 |
Brands New Year's Resolution: Break the CX Equation
Customer experience executives will no longer be forced to choose between great customer experience and lowest cost-to-serve. But brands will only break the CX Equation if...
Bots and Automation
08 Jan 2019
What Are The Top Customer Service Stats and Trends For 2019
Moving forwards into 2019, as customer expectations continue to climb, the success of a brand will ultimately mean navigating the complex customer-centric marketplace! But how will the customer ...
10 Dec 2018
8 Non-Obvious Uses For Chatbots
Chatbots may have been over-hyped at first, but as artificial intelligence improves, their usefulness as a support tool has grown increasingly clear.
03 Dec 2018
Introducing the 6th Definitive Guide to Customer Service in the Era of Social Messaging
The latest in Conversocial's series of comprehensive annual analysis of your customers' digital care expectations. Our 2019 Definitive Guide will help you prepare for the Era of Social Messaging with ...
07 Nov 2018
Top Tips: How Subscription Businesses Can Reduce Cancellations by Investing into Social Messaging
Customer care plays an incredibly essential role in minimizing cancellations for subscription boxes by keeping customers happy should they encounter any problems, and persuading them to stay if ...
05 Nov 2018
What Caused 3 Major Brands to Adopt Digital Support?
We live in the digital age. Nowadays, any brand that wants to ride the wave of success has to be digitally innovative in order to meet the rising expectations of the ‘always-on’ digital, mobile ...
30 Oct 2018
Managing Crises in the Digital Age
Digital channels demand a new approach to a crisis. Corporate silence or blanket PR statements fail to satisfy expectations for the modern customer, not to mention the time it takes for a press ...
23 Oct 2018
What Are Consumers Doing on Mobile Messengers?
Mobile messenger apps are undeniably hot. Nearly 80 percent of mobile users around the world have downloaded messaging apps like Facebook Messenger, WhatsApp, and WeChat, according to Adweek. But ...
03 Oct 2018
The Five Keys to Confident-Sounding Support Agents
Many of your employees are disengaged, and their apathy is tangible to customers, especially in the digital era, where agents double as brand ambassadors.
20 Sep 2018
Why Messaging Will Only Become More Important as a Service Channel
The industry’s largest providers – Facebook Messenger and WhatsApp – are helping to standardize messaging support, strengthen consumers’ trust in messaging as a channel, and make apps the de facto ...
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