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Bots and Automation
25 Apr 2019 |
A Brief History of Bots for Busy People
If you haven’t deployed a customer support chatbot yet, chances are you’re considering it. Bots functionality has advanced rapidly over the past few years. But where did it all begin?
Bots and Automation
12 Apr 2019
The Future of AI in Customer Experience
AI in all its varieties – machine learning, neural networks, and natural language processing (NLP) – can help your customer support team resolve complaints and delight customers.
08 Apr 2019
Infographic: The State of Digital Customer Experience in 2019
In the past year, the CX domain has transformed. These are Conversocial's top 5 2018 vs 2019 changes to customer expectations.
02 Apr 2019
11 Characteristics of a Super Useful Chatbot
Bot popularity is growing but what makes them actually useful to a customer experience strategy?
27 Mar 2019
How Thomas Cook Has Created a Successful Customer Experience Strategy Built For Messaging Channels
Travel brands have to be prepared for the unexpected if they want to win over customers. This is how Thomas Cook has created a successful CX strategy fit for the digital age.
07 Mar 2019
How Will Big Financial Brands Compete With Fintechs?
Today, established financial brands are beset by upstart competitors offering simple alternatives to throngs of young consumers who don’t share their parents’ affinities for big marble columns. This ...
27 Feb 2019
2018's Digital Transformation Has Made 2019 a Digital World
We hardly need to tell you that in today’s day and age, technology plays a huge part in our everyday lives. Just consider how many hours you and your peers spend on smartphones, in front of ...
20 Feb 2019
Introducing The State of Digital Customer Experience Report 2019
With changing consumer expectations and technological advancements propelling us into a digital world, how are brands meant to keep up to deliver the most friction-free customer experience? The State ...
05 Feb 2019
7 Customer Experience Truths in 2019
A new year is upon us, and that means it’s time to take a good, hard look at what worked, what didn’t, and what to expect in the near future of customer experience. Beyond the top statistics and ...
21 Jan 2019
The Move to Messenger: Why a Solely Public CX Strategy is Outdated
How can brands go about providing an innovative customer service to increase the overall CX and help serve customers more efficiently than ever before?
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