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Bots & AI
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Bots and Automation
10 Sep 2019 |
Adaptive Automation: Scaling Customer Service on Messaging Channels to Build the Organization of the Future
Our new white paper produced in partnership with Corinium highlights key trends in the future of customer service and automation.
Digital Customer Care
07 Jun 2019
What Is The Right Bot For Your Brand?
With the dawn of automation, it is easy for businesses to get excited about the possibilities that bots bring. But what bot is best for your brand?
04 Jun 2019
Facebook CEO: Encrypted Chat is the Future
The way we communicate online has changed dramatically in the past few years. After decades of sharing, people now prefer to keep conversations private.
10 May 2019
Part 2: Facebook Doubles Down On Business Messaging at F8
In part 2 of this blog series, we continue to dive into the roundup from this year's F8.
08 May 2019
Facebook Doubles Down On Business Messaging at F8
With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."
25 Apr 2019
A Brief History of Bots for Busy People
If you haven’t deployed a customer support chatbot yet, chances are you’re considering it. Bots functionality has advanced rapidly over the past few years. But where did it all begin?
12 Apr 2019
The Future of AI in Customer Experience
AI in all its varieties – machine learning, neural networks, and natural language processing (NLP) – can help your customer support team resolve complaints and delight customers.
08 Apr 2019
Infographic: The State of Digital Customer Experience in 2019
In the past year, the CX domain has transformed. These are Conversocial's top 5 2018 vs 2019 changes to customer expectations.
27 Mar 2019
How Thomas Cook Has Created a Successful Customer Experience Strategy Built For Messaging Channels
Travel brands have to be prepared for the unexpected if they want to win over customers. This is how Thomas Cook has created a successful CX strategy fit for the digital age.
19 Mar 2019
Conversocial Acquires AI-Powered Conversational Commerce Platform Assist
Deal allows brands to transform sales, marketing, and customer service with dynamic customer interactions that seamlessly integrate bots and live agents
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