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Bots and Automation
03 Oct 2018 |
The Five Keys to Confident-Sounding Support Agents
Many of your employees are disengaged, and their apathy is tangible to customers, especially in the digital era, where agents double as brand ambassadors.
Bots and Automation
14 Mar 2018
The State of Digital Customer Care in 2018
The customer service landscape has radically altered over the past year. This report addresses the key consumer behaviours and trends impacting the state of digital customer service in 2018 and ...
06 Mar 2018
Digital Customer Support Trends for 2018
Digital support, one could say, is finally coming of age, but challenges still abound. Here’s what’s just around the corner in 2018.
21 Feb 2018
When saying 'sorry' is not enough
Here are my top three practical best practices, from working with 100s of social care brands, for avoiding the word 'sorry'.
29 Jan 2018
The Top 5 Customer Service Stats and Trends For 2018
As 2018 rolls in, here are the top 5 stats and trends to keep in mind as you consider making innovative changes to your digital engagement strategy.
08 Jan 2018
Time to Take Off With Your Digital Customer Care Strategy
Your travelers’ lives are digital, but is your customer care stuck in the past? Conversocial’s NEW Airline Benchmark Report is here!
13 Dec 2017
How to Improve Your Social Customer Care Metrics with KCS
Does your organization subscribe the knowledge centered service (KCS) methodology? If it does, it’s at a huge advantage in social customer care.
20 Oct 2017
To compete with AI, companies must show empathy
AI can be implemented to augment natural-language conversations without the frustration caused by the previous generation of chatbots.
09 Aug 2017
What you need to know about Facebook Messenger’s recent update
What makes Messenger such an incredibly attractive place for brands to provide support? Its sheer scale and scalability.
11 Jul 2017
9 Ways to Motivate Your High-Performing Social Customer Care Team
Best practices for motivating your social customer care team.
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