Turn your agents into customer service superheroes.
Bots & AI
Scale your customer service efforts on messaging channels.
Compare apple-to-apples for smarter business decisions.
Apple Business Chat
White Papers & Reports
Request a Demo
Bots and Automation
06 Mar 2018 |
Digital Customer Support Trends for 2018
Digital support, one could say, is finally coming of age, but challenges still abound. Here’s what’s just around the corner in 2018.
Bots and Automation
21 Feb 2018
When saying 'sorry' is not enough
Here are my top three practical best practices, from working with 100s of social care brands, for avoiding the word 'sorry'.
29 Jan 2018
The Top 5 Customer Service Stats and Trends For 2018
As 2018 rolls in, here are the top 5 stats and trends to keep in mind as you consider making innovative changes to your digital engagement strategy.
08 Jan 2018
Time to Take Off With Your Digital Customer Care Strategy
Your travelers’ lives are digital, but is your customer care stuck in the past? Conversocial’s NEW Airline Benchmark Report is here!
13 Dec 2017
How to Improve Your Social Care Metrics with KCS
Does your organization subscribe the knowledge centered service (KCS) methodology? If it does, it’s at a huge advantage in social care.
20 Oct 2017
To compete with AI, companies must show empathy
AI can be implemented to augment natural-language conversations without the frustration caused by the previous generation of chatbots.
09 Aug 2017
What you need to know about Facebook Messenger’s recent update
What makes Messenger such an incredibly attractive place for brands to provide support? Its sheer scale and scalability.
11 Jul 2017
9 Ways to Motivate Your High-Performing Social Care Team
Best practices for motivating your social customer care team.
28 Apr 2017
4 Tips for Managers of Remote Customer Service Teams
As companies are hiring more and more remote agents, it's important that every manager know these 4 tips for managers of remote customer service teams.
25 Apr 2017
Having a Preparedness Plan for Social Storms
Even though storms can be unpredictable, Tweet storms are ones a company’s social customer service team can weather with the proper plan in place.
Be part of
Get no-nonsense best practices & insight, to help shape your customer service operation, delivered straight to your inbox.