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Corporate Best Practices
22 Aug 2019 |
Is Contacting Your Brand As Easy As Messaging A Friend?
How do you make communicating with a business just as easy as messaging a friend?
Digital Customer Care
07 Jun 2019
What Is The Right Bot For Your Brand?
With the dawn of automation, it is easy for businesses to get excited about the possibilities that bots bring. But what bot is best for your brand?
12 Dec 2018
Welcome to the Rise of the Bullshit Proof Consumer
With new social messaging channels opening up for business (including Whatsapp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to ...
07 Nov 2018
Top Tips: How Subscription Businesses Can Reduce Cancellations by Investing into Social Messaging
Customer care plays an incredibly essential role in minimizing cancellations for subscription boxes by keeping customers happy should they encounter any problems, and persuading them to stay if ...
05 Nov 2018
What Caused 3 Major Brands to Adopt Digital Support?
We live in the digital age. Nowadays, any brand that wants to ride the wave of success has to be digitally innovative in order to meet the rising expectations of the ‘always-on’ digital, mobile ...
02 Nov 2018
Private Messaging Bound to Eclipse Other Channels
Private messaging platforms such as WhatsApp, Messenger and WeChat are overtaking the more standard social channels and are bound to eclipse other service channels.
30 Oct 2018
Managing Crises in the Digital Age
Digital channels demand a new approach to a crisis. Corporate silence or blanket PR statements fail to satisfy expectations for the modern customer, not to mention the time it takes for a press ...
23 Oct 2018
What Are Consumers Doing on Mobile Messengers?
Mobile messenger apps are undeniably hot. Nearly 80 percent of mobile users around the world have downloaded messaging apps like Facebook Messenger, WhatsApp, and WeChat, according to Adweek. But ...
03 Oct 2018
The Five Keys to Confident-Sounding Support Agents
Many of your employees are disengaged, and their apathy is tangible to customers, especially in the digital era, where agents double as brand ambassadors.
19 Jun 2018
Why do Some Businesses Struggle to Adapt to Digital Customer Care?
Social Messaging isn’t just the future. It’s profitable at present, but especially so if it’s implemented thoughtfully. Brands must offer outstanding digital experiences, write down their migration ...
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