This week, we review the top support trends of 2018, investigate new ways that customer service drives sales, learn where the customer experience (CX) service market will be in 2022, and a share list of 20 companies with the best-rated support.
The Top 6 Customer Support Trends of 2018 - Conversocial
Digital support has finally come of age. For brands, interacting with customers on Facebook Messenger is no longer a question. But what role can AI play? What about brand protection? Blockchain? Data privacy? The Conversation looks at the top trends of 2018
Support leaders rejoice: Customer service has gone from loss leader to revenue engine in the eyes of executives. As CX consultant and keynote speaker Micah Solomon explains, support interactions build consumer trust, recognition, and habit – in short, the foundation for profit.
The CX services market will reach $88 billion by 2022, according to a new study by research firm NelsonHall. Most companies now consider CX their primary differentiator and here’s what they’re thinking about chatbots, live agents, and predictive analytics.
After three years of research, the American Customer Satisfaction Index (ASCI) has ranked every major company operating in America based on customer feedback. Three industries dominate – two are related to food.
That’s it for this week! Until next time...