Latest 22 Apr 2020 | Customer Service | 15 minute read Introducing: The Conversational Customer Experience Platform The all-new Conversational Customer Experience Platform by Conversocial brings together key capabilities into a single suite that enables brands to engage throughout the customer journey via messaging channels. Read Article
22 Apr 2020 | Customer Service | 6 min read Conversocial Launches New All-In-One Messaging Suite Combining AI, Bot and Human-Agent Engagement We are launching our new platform offering - the all-in-one suite for agents, automation, customer notifications and analytics, with unlimited seats.
22 Apr 2020 | Customer Service | 9 min read Why Unlimited Seats is the Ultimate Contact Center Superpower Here's the story of how and why we changed our pricing model to a volume-based approach with unlimited seats.
20 Apr 2020 | Customer Service | 9 min read Automated Customer Experience - The Key to Handling COVID-19 Volume Spikes COVID-19 has prompted companies to change how they communicate with customers. We look at the industries adapting to the new normal by moving to messaging.
16 Apr 2020 | Customer Service | 5 min read Join Google’s Cathy Pearl for a Discussion on Compassionate Conversational Experience We are delighted to have Google's Cathy Pearl joining us for a discussion around Compassionate Conversational Experience. We hope you can join us!
15 Apr 2020 | Customer Service | 4 min read Redefining 'Omnichannel': Why We Are Focused on Messaging Emerging as a “Challenger” in the 'Forrester Research 'New Wave for DIgital-First Customer Service Solutions' report validates Comversocial's intense focus on private messaging is an omnichannel ...
09 Apr 2020 | Customer Service | 4 min read What Will Messaging Apps Look Like in the 2020s? WeChat is ubiquitous in China due to its range of mini-apps for everything from renting a bike to paying for your groceries. Is an all-in-one messaging app the future for Western platforms?
26 Mar 2020 | Customer Service | 5 min read This Week: Our Internal COVID-19 March Update This week, I'm sharing a note we sent to the Conversocial team about COVID-19 and what we're doing across the company.
25 Mar 2020 | Customer Service | 7 min read How to Solve Contact Center Volume Spikes with Data and Analytics Due to COVID-19, brands are receiving inbound messages in unprecedented volumes. Here's how we used data and analytics to solve their customer experience issues.
23 Mar 2020 | Customer Service | 5 min read How We're Supporting Businesses, Governments, and NGOs During the Pandemic We looked hard at ways we can help other businesses during these challenging times and here's what we are doing to help...