23 Jun 2020 |
Customer Service
| 7 min read
Give Your Team a Hand: Agent Assist & The Road to Service Automation
Learn how Conversocial's "Agent Assist" is giving customer service reps a virtual assistant to help make their job a little bit easier.
16 Jun 2020 |
Customer Service
| 7 min read
4 Things We Learnt About Customer Experience From the Former CDO of Starbucks
Learn about customer experience from Adam Brotman. The visionary who led the digital transformation of one of the world's largest companies, Starbucks.
15 Jun 2020 |
Customer Service
| 4 min read
This Week: Is This Chatbot the Future of Retail CX?
In this week's Conversation Round-up, Ido takes a look a the lasting effect of COVID-19 on contact centers and some of Facebook's big industry moves
11 Jun 2020 |
Customer Service
| 4 min read
Move to Messaging Data: See Why Customers Prefer Messaging Channels
We’ve handled an increase of over 100% in private messaging channel volume in Q1 2020. It’s clear, customers have moved to messaging.
28 May 2020 |
Customer Service
| 8 min read
7 Ways Messaging and Automation Can Help Retailers Prepare for Re-opening
As COVID-19 lockdowns begin to ease around the world, we looked at some of the ways retailers can leverage messaging and automation to help customers.
26 May 2020 |
Customer Service
| 5 min read
This Week: How COVID has Changed Contact Centers and Facebook's Big Move to Ecommerce
In this week's Conversation Round-up, Ido takes a look a the lasting effect of COVID-19 on contact centers and some of Facebook's big industry moves
22 May 2020 |
Customer Service
| 5 min read
Introducing The State of Customer Experience 2020 Report
Customers have gone digital, ditching traditional channels and moving to messaging. This is the new normal.
15 May 2020 |
Customer Service
| 5 min read
SMS vs Messaging: 4 Reasons Why Messaging is the Future
Our SVP of Marketing, Shane Mac, explains why SMS is redundant and why messaging platforms are the perfect channel for brands to deliver rich customer experiences.
14 May 2020 |
Customer Service
| 5 min read