08 Jul 2021 |
Customer Service
| 10 min read
What Countries are the Biggest WhatsApp Users?
Should you provide customer support on WhatsApp? Well, it depends on where your customer are based, but with 2 billion users, it's probably a safe bet!
07 Jul 2021 |
Messaging Channels
| 7 min read
Retail Conversational Intent Data: What Customer Conversations Mean for Retailers
Every quarter we look at the top customer conversations for Conversocial's partners and analyze the trends and patterns for each industry.
18 Jun 2021 |
Messaging Channels
| 12 min read
Why Financial Brands Should put Conversational CX at the Heart of Their Customer Engagement Strategy
Modern consumers want a more simple, personalized and convenient experience from their banks, introducing conversational CX can help address all of their needs.
03 Jun 2021 |
Messaging Channels
| 2 min read
Introducing: The Conversocial CX Playbook for Private Messaging Channels
Conversocial's CX Playbook offers real-world use cases brands can introduce that will engage consumers on private messaging channels across the customer lifecycle.
01 Jun 2021 |
Messaging Channels
| 4 min read
5 Tips for Integrating Automation into Your Customer Experience Strategy
Conversocial's CEO Ido Bornstein-Hacohen gives your brand a rundown of how to introduce effective automation into your customer experience strategy.
26 May 2021 |
Customer Service
| 2 min read
This Week: A new era of Customer Acquisition as Big Tech Goes Big on Privacy
In this week's Conversation Round-up, Ido looks at Android's new privacy measures and how they will affect the world of customer acquisiton
18 May 2021 |
Messaging Channels
| 7 min read
6 Most Useful Messaging Channels of 2021
Private messaging is a brand's new weapon for customer engagement, find out which are the 6 most useful messaging channels of 2021
29 Apr 2021 |
Messaging Channels
| 4 min read
This Week: What Apple's iOS 14.5 Update Means for Advertisers
In this week's round-up, Ido looks at the privacy measures in Apple's new iOS update and what it means for the future of customer acquisition.
29 Apr 2021 |
Messaging Channels
| 6 min read