Latest 07 Oct 2020 | Customer Service | 10 minute read WhatsApp Business vs Facebook Messenger - Comparing Messaging Channels You should move to messaging, but it's important to understand which channel to use and how it suits your customer's needs. Read Article
02 Oct 2020 | Customer Service | 5 min read 5 Things We Learnt About Google's Business Messages From Google's Rob Lawson Listen to the 5 key takeaways from our in-depth conversation with Head of Partnerships and Advocacy at Google Business Messaging Rob Lawson.
30 Sep 2020 | Messaging Channels | 2 min read This Week: Facebook's Mission to Become Masters of Customer Engagement In this week's Conversation Round-up, Ido covers Facebook Shops and its impact on e-commerce during and beyond the pandemic.
25 Sep 2020 | Messaging Channels | 4 min read Messaging Channels are the Future of Marketing For one Conversocial brand partner, their CAC decreased by up 55% compared to traditional marketing acquisition channels.
17 Sep 2020 | Customer Service | 2 min read This Week: Move to Messaging with Google's Business Messages In this week's Conversation Round-up, Ido covers Google Business Messages.
02 Sep 2020 | Customer Service | 4 min read This Week: A deeper look at Messenger’s Guest Mode, Facebook Shops, Instagram Checkout & more In this week's Conversation Round-up, Ido covers Messenger Guest Mode updates.
14 Aug 2020 | Messaging Channels | 4 min read Why You Should Move to Facebook Messenger Facebook Messenger
11 Aug 2020 | Customer Service | 3 min read This Week: A major update to the Facebook Chat Plugin In this week's Conversation Round-up, Ido covers Facebooks Chat Plugin updates.
10 Aug 2020 | Messaging Channels | 2 min read Reach even more customers with the updated Facebook Chat Plugin A guest post from Facebook's Jenny Li introducing the updated Facebook Chat Plugin.
07 Aug 2020 | Messaging Channels | 4 min read Why You Should Move to WhatsApp Business WhatsApp Business offers brands the ability to provide their customers with a more simplified, reliable and efficient level of customer engagement.