27 Jul 2021 |
Messaging Channels
| 6 min read
Why Loyalty is More Important Than Acquisition for Retailers in a Post-Covid World
As the world emerges from Covid-19 restrictions, consumer habits have changed. They demand convenience and it's the most important thing for customer retention.
20 Jul 2021 |
Messaging Channels
| 4 min read
How to Engage Customers on Instagram
Instagram is the social platform that should be an eCommerce brand's dream - here's our guide on how to utilize its reach to engage your customers.
08 Jul 2021 |
Customer Service
| 10 min read
What Countries are the Biggest WhatsApp Users?
Should you provide customer support on WhatsApp? Well, it depends on where your customer are based, but with 2 billion users, it's probably a safe bet!
07 Jul 2021 |
Messaging Channels
| 7 min read
Retail Conversocial Intent Data: What Customer Conversations Mean for Retailers
Every quarter we look at the top customer conversations for Conversocial's partners and analyze the trends and patterns for each industry.
18 Jun 2021 |
Messaging Channels
| 12 min read
Why Financial Brands Should put Conversational CX at the Heart of Their Customer Engagement Strategy
Modern consumers want a more simple, personalized and convenient experience from their banks, introducing conversational CX can help address all of their needs.
03 Jun 2021 |
Messaging Channels
| 2 min read
Introducing: The Conversocial CX Playbook for Private Messaging Channels
Conversocial's CX Playbook offers real-world use cases brands can introduce that will engage consumers on private messaging channels across the customer lifecycle.
01 Jun 2021 |
Messaging Channels
| 4 min read
5 Tips for Integrating Automation into Your Customer Experience Strategy
Conversocial's CEO Ido Bornstein-Hacohen gives your brand a rundown of how to introduce effective automation into your customer experience strategy.
26 May 2021 |
Customer Service
| 2 min read
This Week: A new era of Customer Acquisition as Big Tech Goes Big on Privacy
In this week's Conversation Round-up, Ido looks at Android's new privacy measures and how they will affect the world of customer acquisiton
18 May 2021 |
Messaging Channels
| 7 min read