15 Jun 2021 |
Bots and Automation
| 11 min read
Automated but not Robotic: 5 Bot Building Tips to Increase Efficiency and Customer Happiness
Conversocial CEO Ido speaks at the Virtual Customer Experience Conference discussing the 5 tips to build a bot that will boost your brand's CX
20 May 2021 |
Best Practices
| 9 min read
How Retail and Ecommerce Brands Can Use Conversational Data to Combat Unpredictable Supply Chains
After the pandemic hit all stages of the supply chain, brands need to use private messaging channels to combat the fallout and keep customers happy.
04 May 2021 |
Bots and Automation
| 4 min read
3 Ways Brands Can Use Agent Assist to Create Seamless CX
Agent Assist allows brands to create a two-way handover between agents and automated bots to create seamless CX when customers get in touch.
17 Mar 2021 |
Bots and Automation
| 2 min read
Brands and Bots are the Future of Conversational CX
How brands need to embrace automation quickly to capitalize on the shift in consumer habits and stay a head of the curve.
07 Feb 2021 |
Messaging Channels
| 4 min read
How Automation Inspired Freshly To Rethink Its CX Delivery
Discover how Freshly's initial use of Conversocial's automation sparked a rethink of their whole CX delivery strategy for 2021.
05 Feb 2021 |
Customer Service
| 3 min read
Improve Response Times, CSAT and CLV by Automating Order Tracking
How to re-engage customer and increase CLV by utilizing the power of post-purchase messaging.
04 Feb 2021 |
Messaging Channels
| 3 min read
How to Drive Customer Acquisition Over Messaging Channels
Customer acquisition over private messaging channels is an excellent avenue to find new customers and ensure the best chance of a bigger CLV.
15 Dec 2020 |
Customer Service
| 2 min read
Why Does Messaging Customer Care Matter to Customer Service Execs?
Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer care.
20 Nov 2020 |
Industry News
| 4 min read