Latest 07 Feb 2021 | Messaging Channels | 4 minute read How Automation Inspired Freshly To Rethink Its CX Delivery Discover how Freshly's initial use of Conversocial's automation sparked a rethink of their whole CX delivery strategy for 2021. Read Article
05 Feb 2021 | Customer Service | 3 min read Improve Response Times, CSAT Scores and CLV by Automating Order Tracking How to re-engage customer and increase CLV by utilizing the power of post-purchase messaging.
04 Feb 2021 | Messaging Channels | 3 min read How to Drive Customer Acquisition Over Messaging Channels Customer acquisition over private messaging channels is an excellent avenue to find new customers and ensure the best chance of a bigger CLV.
15 Dec 2020 | Customer Service | 2 min read Why Does Customer Care Through Messaging Matter to Customer Service Execs? Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer care.
20 Nov 2020 | Industry News | 4 min read Long Covid: The long-term effect Covid-19 has had on the retail industry, and the meaning of a 'Digital Christmas' for retailers Digital Christmas: The Long-term Effect of COVID on Retail | Conversocial
16 Nov 2020 | Social Messaging | 6 min read Conversocial Featured As CIO Review's 'Messaging Experts' The CIO Review featured Conversocial's CEO Ido Bornstein-HaCohen on its cover this month, as the magazine focused on conversational platforms.
10 May 2019 | Social Messaging | 5 min read Part 2: Facebook Doubles Down On Business Messaging at F8 In part 2 of this blog series, we continue to dive into the roundup from this year's F8.
08 May 2019 | Social Messaging | 6 min read Facebook Doubles Down On Business Messaging at F8 With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."
27 Feb 2019 | Social Messaging | 6 min read 2018's Digital Transformation Has Made 2019 a Digital World We hardly need to tell you that in today’s day and age, technology plays a huge part in our everyday lives. Just consider how many hours you and your peers spend on smartphones, in front of ...
28 Jun 2018 | Social Messaging | 9 min read Message Volume Trends Across Private and Public Channels - Part II Customer care teams today are 10 times more likely to resolve customer inquiries via a private channel, like Facebook Messenger and Twitter DM, than they were two years prior.