17 Mar 2021 |
Bots and Automation
| 2 min read
Brands and Bots are the Future of Conversational CX
How brands need to embrace automation quickly to capitalize on the shift in consumer habits and stay a head of the curve.
07 Feb 2021 |
Messaging Channels
| 4 min read
How Automation Inspired Freshly To Rethink Its CX Delivery
Discover how Freshly's initial use of Conversocial's automation sparked a rethink of their whole CX delivery strategy for 2021.
05 Feb 2021 |
Customer Service
| 3 min read
Improve Response Times, CSAT and CLV by Automating Order Tracking
How to re-engage customer and increase CLV by utilizing the power of post-purchase messaging.
04 Feb 2021 |
Messaging Channels
| 3 min read
How to Drive Customer Acquisition Over Messaging Channels
Customer acquisition over private messaging channels is an excellent avenue to find new customers and ensure the best chance of a bigger CLV.
15 Dec 2020 |
Customer Service
| 2 min read
Why Does Customer Care Through Messaging Matter to Customer Service Execs?
Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer care.
20 Nov 2020 |
Industry News
| 4 min read
Long Covid: The long-term effect Covid-19 has had on the retail industry, and the meaning of a 'Digital Christmas' for retailers
Digital Christmas: The Long-term Effect of COVID on Retail
16 Nov 2020 |
Social Messaging
| 6 min read
Conversocial Featured As CIO Review's 'Messaging Experts'
The CIO Review featured Conversocial's CEO Ido Bornstein-HaCohen on its cover this month, as the magazine focused on conversational platforms.
10 May 2019 |
Social Messaging
| 5 min read
Part 2: Facebook Doubles Down On Business Messaging at F8
In part 2 of this blog series, we continue to dive into the roundup from this year's F8.
08 May 2019 |
Social Messaging
| 6 min read