Long Covid: The long term effect Covid-19 has had on the retail industry, and the meaning of a ‘Digital Christmas’ for retailers.

16 Nov 2020 | Social Messaging  | 6 min read

Conversocial Featured As CIO Review's 'Messaging Experts'

The CIO Review featured Conversocial's CEO Ido Bornstein-HaCohen on its cover this month, as the magazine focused on conversational platforms.

10 May 2019 | Social Messaging  | 5 min read

Part 2: Facebook Doubles Down On Business Messaging at F8

In part 2 of this blog series, we continue to dive into the roundup from this year's F8.

08 May 2019 | Social Messaging  | 6 min read

Facebook Doubles Down On Business Messaging at F8

With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."

27 Feb 2019 | Social Messaging  | 6 min read

2018's Digital Transformation Has Made 2019 a Digital World

We hardly need to tell you that in today’s day and age, technology plays a huge part in our everyday lives. Just consider how many hours you and your peers spend on smartphones, in front of ...

28 Jun 2018 | Social Messaging  | 9 min read

Message Volume Trends Across Private and Public Channels - Part II

Customer care teams today are 10 times more likely to resolve customer inquiries via a private channel, like Facebook Messenger and Twitter DM, than they were two years prior.

16 Jun 2017 | Twitter  | 5 min read

Part 2: How Telco Companies Can Create Great Customer Experiences on Twitter

This is the second post in our two-part series from Jeff Lesser on how telcos can create great customer experiences on Twitter.

20 Apr 2017 | Best Practices  | 6 min read

How Private Channels are Changing Communication as we Know it

The rise of Dark Social is a true game-changer for all brands using social media.