15 Apr 2020 |
Customer Service
| 4 min read
Redefining 'Omnichannel': Why We Are Focused on Messaging
Emerging as a “Challenger” in the 'Forrester Research 'New Wave for DIgital-First Customer Service Solutions' report validates Comversocial's intense focus on private messaging is an omnichannel ...
09 Apr 2020 |
Customer Service
| 4 min read
What Will Messaging Apps Look Like in the 2020s?
WeChat is ubiquitous in China due to its range of mini-apps for everything from renting a bike to paying for your groceries. Is an all-in-one messaging app the future for Western platforms?
26 Mar 2020 |
Customer Service
| 5 min read
This Week: Our Internal COVID-19 March Update
This week, I'm sharing a note we sent to the Conversocial team about COVID-19 and what we're doing across the company.
25 Mar 2020 |
Customer Service
| 7 min read
How to Solve Contact Center Volume Spikes with Data and Analytics
Due to COVID-19, brands are receiving inbound messages in unprecedented volumes. Here's how we used data and analytics to solve their customer experience issues.
23 Mar 2020 |
Customer Service
| 5 min read
How We're Supporting Businesses, Governments, and NGOs During the Pandemic
We looked hard at ways we can help other businesses during these challenging times and here's what we are doing to help...
19 Mar 2020 |
Customer Service
| 5 min read
6 Tips for Shifting to a Remote Contact Center
Businesses are closing their physical contact centers and setting up their agents to work remotely. Here are 6 of our top tips for ensuring a seamless transition.
16 Mar 2020 |
Customer Service
| 6 min read
Embracing Innovation Through Remote Working
Covid-19 has forced us to change how we approach the way we work. Remote working shouldn't be looked at as a hindrance, it's an opportunity to innovate.
12 Mar 2020 |
Customer Service
| 4 min read
How Do Customers Perceive Your Brand?
We spoke one-on-one with 10 consumers from the US, UK, and Canada about their experiences and what sways their brand perception.
10 Mar 2020 |
Customer Service
| 5 min read