Latest 10 Mar 2020 | Customer Service | 5 minute read This Week: How Will Covid-19 Affect Customer Experience? In this week's Conversation Round-up, Ido ponders the affect Covid-19 will have on the way brands engage with customers. Read Article
05 Mar 2020 | Customer Service | 6 min read Timeless Psychology Tips for Thrilling Customers Over Messaging Support We take a look at some of the timeless psychological techniques and apply them to modern customer service experiences delivered via messaging channels.
05 Mar 2020 | Customer Service | 3 min read Introducing - CX Innovation: A Retailers' Guide to Messaging and Automation Discover how retailers can future-proof their customer experience by leveraging the power of messaging and intelligent automation.
28 Feb 2020 | Customer Service | 6 min read What Countries are the Biggest WhatsApp Users? Should you provide customer support on WhatsApp? Well, it depends on where your customer are based, but with 2 billion users, it's probably a safe bet!
27 Feb 2020 | Customer Service | 4 min read This Week: Airline Call Centre Closure and Key Messaging Stats In this week's Conversation Round-up, Ido takes a look at the airline closing its call centers and Google's attempt to perfecting the conversational chatbot.
14 Feb 2020 | Customer Service | 4 min read How Better Chatbots Lead to Better Customer Experience – Conversocial It's no longer a choice of bots or humans when structuring your customer experience. Customers want both.
11 Feb 2020 | Customer Service | 4 min read This Week: What Facebook's Earnings Mean for the Future of Private Messaging In this week's Conversation Round-up, Ido delves into Facebook's earnings and discusses what it means for the future of private messaging.
03 Feb 2020 | Customer Service | 4 min read Why Human Customer Agents Should Love Bots Why customer experience agents should embrace bots and use them to deliver exceptional service.
31 Jan 2020 | Customer Service | 3 min read This Week: Apple Business Chat Hits its Stride In this week's Conversation Round-up, Ido looks at Facebook's plan to halt advertising on WhatsApp and how that aligns with the privacy-first plans for the platform.
21 Jan 2020 | Customer Service | 18 min read AI in Sales Podcast - Unifying Humans and Bots for Exceptional Customer Experiences Ido sits down with Victor Antiono of the AI in Sales podcast to discuss how Conversocial blends humans and bots to deliver exceptional customer experiences