20 Apr 2020 |
Customer Service
| 9 min read
Automation CX - The Key to Handling COVID-19 Volume Spikes
COVID-19 has prompted companies to change how they communicate with customers. We look at the industries adapting to the new normal by moving to messaging.
16 Apr 2020 |
Customer Service
| 5 min read
Join Google’s Cathy Pearl for a Discussion on Compassionate Conversational Experience
We are delighted to have Google's Cathy Pearl joining us for a discussion around Compassionate Conversational Experience. We hope you can join us!
15 Apr 2020 |
Customer Service
| 4 min read
Redefining 'Omnichannel': Why We Are Focused on Messaging
Emerging as a “Challenger” in the 'Forrester Research 'New Wave for DIgital-First Customer Service Solutions' report validates Comversocial's intense focus on private messaging is an omnichannel ...
09 Apr 2020 |
Customer Service
| 4 min read
What Will Messaging Apps Look Like in the 2020s?
WeChat is ubiquitous in China due to its range of mini-apps for everything from renting a bike to paying for your groceries. Is an all-in-one messaging app the future for Western platforms?
26 Mar 2020 |
Customer Service
| 5 min read
This Week: Our Internal COVID-19 March Update
This week, I'm sharing a note we sent to the Conversocial team about COVID-19 and what we're doing across the company.
25 Mar 2020 |
Customer Service
| 6 min read
How to Solve Contact Center Volume Spikes with Data and Analytics
Due to COVID-19, brands are receiving inbound messages in unprecedented volumes. Here's how we used data and analytics to solve their customer experience issues.
23 Mar 2020 |
Customer Service
| 5 min read
How We're Supporting Businesses, Governments, and NGOs During the Pandemic
We looked hard at ways we can help other businesses during these challenging times and here's what we are doing to help...
19 Mar 2020 |
Customer Service
| 5 min read
6 Tips for Shifting to a Remote Contact Center
Businesses are closing their physical contact centers and setting up their agents to work remotely. Here are 6 of our top tips for ensuring a seamless transition.
16 Mar 2020 |
Customer Service
| 6 min read