09 Oct 2020 |
Customer Service
| 6 min read
5 Things To Consider When Building a Bot
Phillip Hunter, Founder of CCAI Service and one of the architects of Alexa, gives a masterclass on how to build a great bot.
07 Oct 2020 |
Customer Service
| 10 min read
WhatsApp Business vs Facebook Messenger - Comparing Messaging Channels
You should move to messaging, but it's important to understand which channel to use and how it suits your customer's needs.
02 Oct 2020 |
Customer Service
| 5 min read
5 Things We Learnt About Google's Business Messages From Google's Rob Lawson
Listen to the 5 key takeaways from our in-depth conversation with Head of Partnerships and Advocacy at Google Business Messaging Rob Lawson.
28 Sep 2020 |
Customer Service
| 4 min read
Why Invest in CX During a Recession
Consumers tend to consume less in a recession, so it's vital brands invest in CX to ensure a loyal and happy customer base.
18 Sep 2020 |
Customer Service
| 4 min read
The Future of Customer Experience Management
It's a very different world from 12 months ago and companies need to adapt their CX strategies. Check out our 5 predictions for how the industry will change.
17 Sep 2020 |
Customer Service
| 2 min read
This Week: Move to Messaging with Google's Business Messages
In this week's Conversation Round-up, Ido covers Google Business Messages.
02 Sep 2020 |
Customer Service
| 4 min read
This Week: A deeper look at Messenger’s Guest Mode, Facebook Shops, Instagram Checkout & more
In this week's Conversation Round-up, Ido covers Messenger Guest Mode updates.
11 Aug 2020 |
Customer Service
| 3 min read
This Week: A major update to the Facebook Chat Plugin
In this week's Conversation Round-up, Ido covers Facebooks Chat Plugin updates.
23 Jul 2020 |
Customer Service
| 6 min read