Latest 07 Oct 2020 | Customer Service | 10 minute read WhatsApp Business vs Facebook Messenger - Comparing Messaging Channels You should move to messaging, but it's important to understand which channel to use and how it suits your customer's needs. Read Article
02 Oct 2020 | Customer Service | 5 min read 5 Things We Learnt About Google's Business Messages From Google's Rob Lawson Listen to the 5 key takeaways from our in-depth conversation with Head of Partnerships and Advocacy at Google Business Messaging Rob Lawson.
28 Sep 2020 | Customer Service | 4 min read Why Invest in CX During a Recession Consumers tend to consume less in a recession, so it's vital brands invest in CX to ensure a loyal and happy customer base.
18 Sep 2020 | Customer Service | 4 min read The Future of Customer Experience Management It's a very different world from 12 months ago and companies need to adapt their CX strategies. Check out our 5 predictions for how the industry will change.
17 Sep 2020 | Customer Service | 2 min read This Week: Move to Messaging with Google's Business Messages In this week's Conversation Round-up, Ido covers Google Business Messages.
02 Sep 2020 | Customer Service | 4 min read This Week: A deeper look at Messenger’s Guest Mode, Facebook Shops, Instagram Checkout & more In this week's Conversation Round-up, Ido covers Messenger Guest Mode updates.
11 Aug 2020 | Customer Service | 3 min read This Week: A major update to the Facebook Chat Plugin In this week's Conversation Round-up, Ido covers Facebooks Chat Plugin updates.
23 Jul 2020 | Customer Service | 6 min read Could Messaging Replace Your Website? The concept of website-less customer experience is perhaps a bit far off for most brands, but it could be the future.
16 Jul 2020 | Customer Service | 5 min read Messaging Is Better Than Phone Calls No one likes waiting on hold. Find out why smart brands are ditching the phone and moving to messaging.
16 Jul 2020 | Customer Service | 4 min read This Week: Is Facebook About to Change the Messaging Game? This week, Ido ponders the potential of WhatsApp and Messenger coming together via cross-functionality.