15 Dec 2020 |
Customer Service
| 2 min read
Why Does Messaging Customer Care Matter to Customer Service Execs?
Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer care.
08 Dec 2020 |
Customer Service
| 4 min read
Introducing: The Definitive Guide To Customer Experience 2021
Truly great CX happens throughout the entire customer lifecycle. Find out how to use messaging channels for providing exceptional experiences across the buyer journey.
01 Dec 2020 |
Customer Service
| 5 min read
5 Reasons Conversational Data Should Influence Every CX Strategy
Listen to Intercom's Des Traynor sing the praises of conversational data and the huge impact the insights it provides can have on your CX strategy
26 Nov 2020 |
Customer Service
| 10 min read
Now is the Time: Let Messaging & Conversational CX Lead the Way
Apply Automation and Messaging to Break the CX/Cost Equation | Conversocial
19 Nov 2020 |
Customer Service
| 6 min read
Retailers, Are You Ready for a Digital Christmas?
Retailers are facing an uncertain Christmas across the world, with Covid trying to dull all festive cheers. Embracing digital solutions is the best way they can survive.
18 Nov 2020 |
Customer Service
| 3 min read
Nearly 70% Of Consumers Moved to Messaging During the Pandemic
In a year of upheaval consumers and brands have had to adapt their habits to suit the circumstances. It turns out many people don't want to go back.
09 Oct 2020 |
Customer Service
| 6 min read
5 Things To Consider When Building a Bot
Phillip Hunter, Founder of CCAI Service and one of the architects of Alexa, gives a masterclass on how to build a great bot.
07 Oct 2020 |
Customer Service
| 10 min read
WhatsApp Business vs Facebook Messenger - Comparing Messaging Channels
You should move to messaging, but it's important to understand which channel to use and how it suits your customer's needs.
02 Oct 2020 |
Customer Service
| 5 min read