17 Sep 2020 |
Customer Service
| 2 min read
This Week: Move to Messaging with Google's Business Messages
In this week's Conversation Round-up, Ido covers Google Business Messages.
02 Sep 2020 |
Customer Service
| 4 min read
This Week: A deeper look at Messenger’s Guest Mode, Facebook Shops, Instagram Checkout & more
In this week's Conversation Round-up, Ido covers Messenger Guest Mode updates.
11 Aug 2020 |
Customer Service
| 3 min read
This Week: A major update to the Facebook Chat Plugin
In this week's Conversation Round-up, Ido covers Facebooks Chat Plugin updates.
23 Jul 2020 |
Customer Service
| 6 min read
Could Messaging Replace Your Website?
The concept of website-less customer experience is perhaps a bit far off for most brands, but it could be the future.
16 Jul 2020 |
Customer Service
| 5 min read
Messaging Is Better Than Phone Calls
No one likes waiting on hold. Find out why smart brands are ditching the phone and moving to messaging.
16 Jul 2020 |
Customer Service
| 4 min read
This Week: Is Facebook About to Change the Messaging Game?
This week, Ido ponders the potential of WhatsApp and Messenger coming together via cross-functionality.
13 Jul 2020 |
Customer Service
| 4 min read
Messaging Is Better Than Live Chat
Messaging channels are a combination of both real-time chat as well as continuous messages with notifications.
07 Jul 2020 |
Customer Service
| 8 min read
Why Move to Messaging?
Move to Messaging. It’s a simple concept. But what does it mean? And why is it at the heart of everything we do?
30 Jun 2020 |
Customer Service
| 15 min read