Latest 15 Dec 2020 | Customer Service | 2 minute read Why Does Customer Care Through Messaging Matter to Customer Service Execs? Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer care. Read Article
08 Dec 2020 | Customer Service | 4 min read Introducing: Conversocial's Definitive Guide To Customer Experience 2021 Truly great CX happens throughout the entire customer lifecycle. Find out how to use messaging channels for providing exceptional experiences across the buyer journey.
01 Dec 2020 | Customer Service | 5 min read 5 Reasons Conversational Data Should Influence Every CX Strategy Listen to Intercom's Des Traynor sing the praises of conversational data and the huge impact the insights it provides can have on your CX strategy
26 Nov 2020 | Customer Service | 10 min read Now is the Time: Let Messaging & Conversational CX Lead the Way Apply Automation and Messaging to Break the CX/Cost Equation | Conversocial
19 Nov 2020 | Customer Service | 6 min read Retailers, Are You Ready for a Digital Christmas? Retailers are facing an uncertain Christmas across the world, with Covid trying to dull all festive cheers. Embracing digital solutions is the best way they can survive.
18 Nov 2020 | Customer Service | 3 min read Nearly 70% Of Consumers Moved to Messaging During the Pandemic In a year of upheaval consumers and brands have had to adapt their habits to suit the circumstances. It turns out many people don't want to go back.
09 Oct 2020 | Customer Service | 6 min read 5 Things To Consider When Building a Bot Phillip Hunter, Founder of CCAI Service and one of the architects of Alexa, gives a masterclass on how to build a great bot.
07 Oct 2020 | Customer Service | 10 min read WhatsApp Business vs Facebook Messenger - Comparing Messaging Channels You should move to messaging, but it's important to understand which channel to use and how it suits your customer's needs.
02 Oct 2020 | Customer Service | 5 min read 5 Things We Learnt About Google's Business Messages From Google's Rob Lawson Listen to the 5 key takeaways from our in-depth conversation with Head of Partnerships and Advocacy at Google Business Messaging Rob Lawson.
28 Sep 2020 | Customer Service | 4 min read Why Invest in CX During a Recession Consumers tend to consume less in a recession, so it's vital brands invest in CX to ensure a loyal and happy customer base.