08 Jul 2021 |
Customer Service
| 10 min read
What Countries are the Biggest WhatsApp Users?
Should you provide customer support on WhatsApp? Well, it depends on where your customer are based, but with 2 billion users, it's probably a safe bet!
26 May 2021 |
Customer Service
| 2 min read
This Week: A new era of Customer Acquisition as Big Tech Goes Big on Privacy
In this week's Conversation Round-up, Ido looks at Android's new privacy measures and how they will affect the world of customer acquisiton
05 Feb 2021 |
Customer Service
| 3 min read
Improve Response Times, CSAT and CLV by Automating Order Tracking
How to re-engage customer and increase CLV by utilizing the power of post-purchase messaging.
27 Jan 2021 |
Customer Service
| 5 min read
How Conversocial's ROI Calculator Works
Find out how much Conversocial's platform can save your operation and the ROI you can on your spending by becoming a partner.
15 Dec 2020 |
Customer Service
| 2 min read
Why Does Messaging Customer Care Matter to Customer Service Execs?
Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer care.
08 Dec 2020 |
Customer Service
| 4 min read
Introducing: The Definitive Guide To Customer Experience 2021
Truly great CX happens throughout the entire customer lifecycle. Find out how to use messaging channels for providing exceptional experiences across the buyer journey.
01 Dec 2020 |
Customer Service
| 5 min read
5 Reasons Conversational Data Should Influence Every CX Strategy
Listen to Intercom's Des Traynor sing the praises of conversational data and the huge impact the insights it provides can have on your CX strategy
26 Nov 2020 |
Customer Service
| 10 min read
Now is the Time: Let Messaging & Conversational CX Lead the Way
Apply Automation and Messaging to Break the CX/Cost Equation | Conversocial
19 Nov 2020 |
Customer Service
| 6 min read