27 Jul 2021 |
Messaging Channels
| 6 min read
Why Loyalty is More Important Than Acquisition for Retailers in a Post-Covid World
As the world emerges from Covid-19 restrictions, consumer habits have changed. They demand convenience and it's the most important thing for customer retention.
20 Jul 2021 |
Messaging Channels
| 4 min read
How to Engage Customers on Instagram
Instagram is the social platform that should be an eCommerce brand's dream - here's our guide on how to utilize its reach to engage your customers.
18 Jun 2021 |
Messaging Channels
| 12 min read
Why Financial Brands Should put Conversational CX at the Heart of Their Customer Engagement Strategy
Modern consumers want a more simple, personalized and convenient experience from their banks, introducing conversational CX can help address all of their needs.
15 Jun 2021 |
Bots and Automation
| 11 min read
Automated but not Robotic: 5 Bot Building Tips to Increase Efficiency and Customer Happiness
Conversocial CEO Ido speaks at the Virtual Customer Experience Conference discussing the 5 tips to build a bot that will boost your brand's CX
03 Jun 2021 |
Messaging Channels
| 2 min read
Introducing: The Conversocial CX Playbook for Private Messaging Channels
Conversocial's CX Playbook offers real-world use cases brands can introduce that will engage consumers on private messaging channels across the customer lifecycle.
01 Jun 2021 |
Messaging Channels
| 4 min read
5 Tips for Integrating Automation into Your Customer Experience Strategy
Conversocial's CEO Ido Bornstein-Hacohen gives your brand a rundown of how to introduce effective automation into your customer experience strategy.
20 May 2021 |
Best Practices
| 9 min read
How Retail and Ecommerce Brands Can Use Conversational Data to Combat Unpredictable Supply Chains
After the pandemic hit all stages of the supply chain, brands need to use private messaging channels to combat the fallout and keep customers happy.
18 May 2021 |
Messaging Channels
| 7 min read
6 Most Useful Messaging Channels of 2021
Private messaging is a brand's new weapon for customer engagement, find out which are the 6 most useful messaging channels of 2021
11 May 2021 |
Bots and Automation
| 4 min read