13 Apr 2021 |
Messaging Channels
| 1 min read
5 Key Stats from Conversocial's State of CX Trends 2021
Five of the key stats from Conversocial's State of CX Trends 2021 report.
09 Apr 2021 |
Messaging Channels
| 7 min read
How to Drive Customer Acquisition Using Facebook Messenger, Instagram and WhatsApp
Private messaging channels are for more than just customer service and should be at the heart of every brand's customer acquisition strategy.
08 Apr 2021 |
Messaging Channels
| 6 min read
How to Drive Customer Acquisition Using Apple Business Chat and Google's Business Messages
Private messaging channels are for more than just customer service and should be at the heart of every brand's customer acquisition strategy.
17 Mar 2021 |
Bots and Automation
| 2 min read
Brands and Bots are the Future of Conversational CX
How brands need to embrace automation quickly to capitalize on the shift in consumer habits and stay a head of the curve.
14 Mar 2021 |
Best Practices
| 3 min read
How to Meet Modern Customer Demands With Great CX
From Conversocial's State of CX Trends 2021, we discuss how consumer attitudes have changed in the last 12 months and how brands can capitalize.
07 Mar 2021 |
Industry News
| 3 min read
How to Capitalize on 2020's Digital Reckoning
A look at Conversocial's platform data and how it can help brands capitalize on 2020's digital reckoning as part of our State of CX Trends report.
17 Feb 2021 |
Digital Customer Care
| 10 min read
The 10 Most Digitally CX Minded CEOs
We take a look at the 10 most digital CX minded CEOs, who are putting the customer experience at the heart of their products.
07 Feb 2021 |
Messaging Channels
| 4 min read
How Automation Inspired Freshly To Rethink Its CX Delivery
Discover how Freshly's initial use of Conversocial's automation sparked a rethink of their whole CX delivery strategy for 2021.
04 Feb 2021 |
Messaging Channels
| 3 min read