Latest 12 Jan 2021 | Messaging Channels | 6 minute read 5 Messaging Trends to Watch Out For in 2021 Find out what Conversocial is expecting to be the 5 biggest trends in messaging apps to look out for in 2021. Read Article
17 Dec 2020 | Messaging Channels | 2 min read Why Does Engagement Through Messaging Matter to Customer Experience Executives? Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we examine a couple of touchpoints that messaging channels can improve.
11 Dec 2020 | Bots and Automation | 2 min read Why Does Customer Acquisition Through Messaging Matter for Marketers? Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer acquisition.
08 Dec 2020 | Customer Service | 4 min read Introducing: Conversocial's Definitive Guide To Customer Experience 2021 Truly great CX happens throughout the entire customer lifecycle. Find out how to use messaging channels for providing exceptional experiences across the buyer journey.
01 Dec 2020 | Customer Service | 5 min read 5 Reasons Conversational Data Should Influence Every CX Strategy Listen to Intercom's Des Traynor sing the praises of conversational data and the huge impact the insights it provides can have on your CX strategy
26 Nov 2020 | Customer Service | 10 min read Now is the Time: Let Messaging & Conversational CX Lead the Way Apply Automation and Messaging to Break the CX/Cost Equation | Conversocial
19 Nov 2020 | Customer Service | 6 min read Retailers, Are You Ready for a Digital Christmas? Retailers are facing an uncertain Christmas across the world, with Covid trying to dull all festive cheers. Embracing digital solutions is the best way they can survive.
16 Nov 2020 | Social Messaging | 6 min read Conversocial Featured As CIO Review's 'Messaging Experts' The CIO Review featured Conversocial's CEO Ido Bornstein-HaCohen on its cover this month, as the magazine focused on conversational platforms.
13 Nov 2020 | Messaging Channels | 8 min read Which Major Companies Use Apple Business Chat? With 1.5bn devices worldwide, Apple have a huge potential audience for their business messaging service, so it's time to look at which businesses use Apple Business Chat, and why.
04 Nov 2020 | Best Practices | 5 min read How To CX Like a Rockstar Former rockstar turned International CX Keynote speaker James Dodkins gives you his methods for delivering exceptional CX.