Latest 09 Oct 2020 | Customer Service | 6 minute read 5 Things To Consider When Building a Bot Phillip Hunter, Founder of CCAI Service and one of the architects of Alexa, gives a masterclass on how to build a great bot. Read Article
02 Oct 2020 | Customer Service | 5 min read 5 Things We Learnt About Google's Business Messages from Google's Rob Lawson Listen to the 5 key takeaways from our in-depth conversation with Head of Partnerships and Advocacy at Google Business Messaging Rob Lawson.
28 Sep 2020 | Customer Service | 4 min read Why Invest in CX During a Recession Consumers tend to consume less in a recession, so it's vital brands invest in CX to ensure a loyal and happy customer base.
25 Sep 2020 | Messaging Channels | 4 min read Messaging Channels are the Future of Marketing For one Conversocial brand partner, their CAC decreased by up 55% compared to traditional marketing acquisition channels.
18 Sep 2020 | Customer Service | 4 min read The Future of Customer Experience Management It's a very different world from 12 months ago and companies need to adapt their CX strategies. Check out our 5 predictions for how the industry will change.
14 Aug 2020 | Messaging Channels | 4 min read Why You Should Move to Facebook Messenger Facebook Messenger
07 Aug 2020 | Messaging Channels | 4 min read Why You Should Move to WhatsApp Business WhatsApp Business offers brands the ability to provide their customers with a more simplified, reliable and efficient level of customer engagement.
04 Aug 2020 | Messaging Channels | 4 min read Why You Should Move to Apple Business Chat Why Should Brands Care About Apple Business Chat? Simple. Apple Business Chat allows brands to communicate with their customers where they already are.
10 May 2019 | Social Messaging | 5 min read Part 2: Facebook Doubles Down On Business Messaging at F8 In part 2 of this blog series, we continue to dive into the roundup from this year's F8.
08 May 2019 | Social Messaging | 6 min read Facebook Doubles Down On Business Messaging at F8 With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."