Airline Conversational Intent Data: Combatting the New Contact Center Surge Through Intelligent Automation

30 Sep 2021 | Messaging Channels  | 4 min read

Introducing The Conversational Marketing Playbook: Why Messaging Channels are a Marketer's Best Tool

Conversocial's Conversational Marketing playbook, your guide to using messaging channels for exceptional customer engagement through continuous meaningful conversations.

22 Sep 2021 | Customer Service  | 20 min read

Building Customer Relationships With Dan Gingiss and Jason Valdina

Conversocial's Snr Director of Product Marketing and Partnerships Jason Valdina sits down with 'The Experience Maker' Dan Gingiss to discuss building customer relationships.

17 Aug 2021 | Customer Service  | 5 min read

Why Consumers Shifting to Digital Channels Means Your Travel Brand Should Embrace Conversational CX

As changing consumer habits combine with more passengers starting fly and take the train, the customer engagement landscape looks very different to pre-pandemic.

03 Aug 2021 | Messaging Channels  | 5 min read

8 Ways to Use SMS for Customer Experience

SMS is the universal platform that every mobile phone owner has access to, it's a universal channel that brands can use to create amazing conversational customer experiences.

27 Jul 2021 | Messaging Channels  | 6 min read

Why Loyalty is More Important Than Acquisition for Retailers in a Post-Covid World

As the world emerges from Covid-19 restrictions, consumer habits have changed. They demand convenience and it's the most important thing for customer retention.

20 Jul 2021 | Messaging Channels  | 4 min read

How to Engage Customers on Instagram

Instagram is the social platform that should be an eCommerce brand's dream - here's our guide on how to utilize its reach to engage your customers.

18 Jun 2021 | Messaging Channels  | 12 min read

Why Financial Brands Should put Conversational CX at the Heart of Their Customer Engagement Strategy

Modern consumers want a more simple, personalized and convenient experience from their banks, introducing conversational CX can help address all of their needs.

15 Jun 2021 | Bots and Automation  | 11 min read

Automated but not Robotic: 5 Bot Building Tips to Increase Efficiency and Customer Happiness

Conversocial CEO Ido speaks at the Virtual Customer Experience Conference discussing the 5 tips to build a bot that will boost your brand's CX

03 Jun 2021 | Messaging Channels  | 2 min read

Introducing: The Conversocial CX Playbook for Private Messaging Channels

Conversocial's CX Playbook offers real-world use cases brands can introduce that will engage consumers on private messaging channels across the customer lifecycle.