28 May 2020 |
Customer Service
| 8 min read
7 Ways Messaging Channels Can Help Retailers Prepare for Re-opening
As COVID-19 lockdowns begin to ease around the world, we looked at some of the ways retailers can leverage messaging and automation to help customers.
26 May 2020 |
Customer Service
| 5 min read
This Week: How COVID has Changed Contact Centers and Facebook's Big Move to Ecommerce
In this week's Conversation Round-up, Ido takes a look a the lasting effect of COVID-19 on contact centers and some of Facebook's big industry moves
22 May 2020 |
Customer Service
| 5 min read
Introducing The State of Customer Experience 2020 Report
Customers have gone digital, ditching traditional channels and moving to messaging. This is the new normal.
15 May 2020 |
Customer Service
| 5 min read
SMS vs Messaging: 4 Reasons Why Messaging is the Future
Our SVP of Marketing, Shane Mac, explains why SMS is redundant and why messaging platforms are the perfect channel for brands to deliver rich customer experiences.
14 May 2020 |
Customer Service
| 5 min read
Cathy Pearl's 6 Top Tips for Designing a Chatbot
Should you name your chatbot? Does it have a gender? What language does it use? We take a look at 6 top tips for designing your first chatbot.
05 May 2020 |
Customer Service
| 6 min read
This Week: The Lasting Effect of COVID-19 on Digital Customer Experience
In this week's Conversation Round-up, Ido takes a look a the lasting effect of COVID-19 on digital cx and Facebook's largest acquisition since WhatsApp.
30 Apr 2020 |
Customer Service
| 4 min read
Why Traditional CX Channels Feel Like Groundhog Day
There's nothing worse than having to repeat yourself every time you speak to customer support. Ido takes a look at how traditional channels are failing customers and why messaging provides the ...
22 Apr 2020 |
Customer Service
| 15 min read
Introducing: The Conversational Customer Experience Platform
The all-new Conversational Customer Experience Platform by Conversocial brings together key capabilities into a single suite that enables brands to engage throughout the customer journey via ...
22 Apr 2020 |
Customer Service
| 6 min read