Latest 26 Mar 2020 | Customer Service | 5 minute read This Week: Our Internal COVID-19 March Update This week, I'm sharing a note we sent to the Conversocial team about COVID-19 and what we're doing across the company. Read Article
25 Mar 2020 | Customer Service | 7 min read How to Solve Contact Center Volume Spikes with Data and Analytics Due to COVID-19, brands are receiving inbound messages in unprecedented volumes. Here's how we used data and analytics to solve their customer experience issues.
23 Mar 2020 | Customer Service | 5 min read How We're Supporting Businesses, Governments, and NGOs During the Pandemic We looked hard at ways we can help other businesses during these challenging times and here's what we are doing to help...
19 Mar 2020 | Customer Service | 5 min read 6 Tips for Shifting to a Remote Contact Center Businesses are closing their physical contact centers and setting up their agents to work remotely. Here are 6 of our top tips for ensuring a seamless transition.
16 Mar 2020 | Customer Service | 6 min read Embracing Innovation Through Remote Working Covid-19 has forced us to change how we approach the way we work. Remote working shouldn't be looked at as a hindrance, it's an opportunity to innovate.
12 Mar 2020 | Customer Service | 4 min read How Do Customers Perceive Your Brand? We spoke one-on-one with 10 consumers from the US, UK, and Canada about their experiences and what sways their brand perception.
10 Mar 2020 | Customer Service | 5 min read This Week: How Will Covid-19 Affect Customer Experience? In this week's Conversation Round-up, Ido ponders the affect Covid-19 will have on the way brands engage with customers.
05 Mar 2020 | Customer Service | 6 min read Timeless Psychology Tips for Thrilling Customers Over Messaging Support We take a look at some of the timeless psychological techniques and apply them to modern customer service experiences delivered via messaging channels.
05 Mar 2020 | Customer Service | 3 min read Introducing - CX Innovation: A Retailers' Guide to Messaging and Automation Discover how retailers can future-proof their customer experience by leveraging the power of messaging and intelligent automation.
28 Feb 2020 | Customer Service | 6 min read What Countries are the Biggest WhatsApp Users? Should you provide customer support on WhatsApp? Well, it depends on where your customer are based, but with 2 billion users, it's probably a safe bet!