Latest 29 Jun 2020 | Customer Service | 8 minute read 5 Customer Experience Trends for 2020 and Beyond Listen to 5 of the key takeaways from our in-depth conversation with CX thought leader and keynote speaker Dan Gingiss. Read Article
25 Jun 2020 | Customer Service | 4 min read Is This the NEW ‘New Dawn’ of Customer Centricity? The global pandemic has changed just about every aspect of customer experience. Now more than ever, brands must embrace customer-centricity. Here's how.
23 Jun 2020 | Customer Service | 7 min read Give Your Team a Hand: Agent Assist & The Road to Service Automation Learn how Conversocial's "Agent Assist" is giving customer service reps a virtual assistant to help make their job a little bit easier.
16 Jun 2020 | Customer Service | 7 min read 4 Things We Learnt About Customer Experience From the Former CDO of Starbucks Learn about customer experience from Adam Brotman. The visionary who led the digital transformation of one of the world's largest companies, Starbucks.
15 Jun 2020 | Customer Service | 4 min read This Week: Is This Chatbot the Future of Retail CX? In this week's Conversation Round-up, Ido takes a look a the lasting effect of COVID-19 on contact centers and some of Facebook's big industry moves
11 Jun 2020 | Customer Service | 4 min read Move to Messaging Data: See Why Customers Prefer Messaging Channels We’ve handled an increase of over 100% in private messaging channel volume in Q1 2020. It’s clear, customers have moved to messaging.
28 May 2020 | Customer Service | 9 min read 7 Ways Messaging and Automation Can Help Retailers Prepare for Re-opening As COVID-19 lockdowns begin to ease around the world, we looked at some of the ways retailers can leverage messaging and automation to help customers.
26 May 2020 | Customer Service | 5 min read This Week: How COVID has Changed Contact Centers and Facebook's Big Move to Ecommerce In this week's Conversation Round-up, Ido takes a look a the lasting effect of COVID-19 on contact centers and some of Facebook's big industry moves
22 May 2020 | Customer Service | 5 min read Introducing The State of Customer Experience 2020 Report Customers have gone digital, ditching traditional channels and moving to messaging. This is the new normal.
15 May 2020 | Customer Service | 6 min read SMS vs Messaging: 4 Reasons Why Messaging is the Future Our SVP of Marketing, Shane Mac, explains why SMS is redundant and why messaging platforms are the perfect channel for brands to deliver rich customer experiences.